Job Overview
Summary: The role of the Administrative Coordinator is to provide administrative support to the Wireless Communication service center. The position is in an office setting.
Essential Duties and Responsibilities:
· Provide receptionist duties to answer phones, greet and assist walk-in customers during normal business hours.
· Open and close the facility daily (Monday – Friday). Currently business hours are 8:00 AM to 4:30 PM; may be - subject to change.
· Provide administrative support to sales force as required.
· Assisting with the shipping and receiving of goods.
· Coordinate and schedule project activities for technicians and installers.
· Update customer data collection systems as contractually required (Asset Management).
· Gathering, analyzing and organizing data for service center billing.
· Maintaining detailed records and files.
· Computing, verifying and balancing statistical tables.
· Keeping accurate accounting ledgers in Peachtree.
· Computer entry and knowledge to input, track and retrieve data.
· Prepare standard forms, billing documents and compose correspondence to customers and other Wireless facilities to provide/obtain status or resolve discrepancies.
· Maintain detailed receivable reports.
· Collect customer receivables.
· Perform accounts payable functions.
· Arrange customer equipment shipments/pickup.
· Dispatch service calls.
· Provide guidance and maintain inventory levels and accuracy.
· Interface with the Service Manager to satisfy and resolve customer service problems.
· Coordinate Wireless and Motorola resources to resolve equipment, system and network issues.
· Communicate and meet with customer representatives to ensure quality service and response times to provide best in class customer service.
· Other duties as assigned.
Education and Experience:
· High school diploma or equivalent is required.
· Customer service training and/or experience is beneficial.
· Working knowledge of Microsoft suite and Peachtree financial software.
Knowledge & Skills:
· Excellent communications (written and oral), organization and analytical skills.
· Ability to perform basic mathematical calculations ranging from addition to percentages.
· Use discretion in handling confidential information.
· Ability to prioritize workloads, assign work tasks and provide training to others.
· Able to lift/maneuver loads up to 20 pounds and to perform bending/stooping motions.
· Ability to consistently meet daily, weekly, monthly deadlines.
· Excellent customer service attitude.
· Excellent organizational abilities.
· Ability to work independently and operate effectively and professionally under pressure.
· Self-motivated with a strong aptitude and desire to learn.
· Strong organizational and interpersonal skills.
· Must be able to successfully pass and maintain background checks and security clearances that may be required to carry out job duties.
Behavioral Competencies:
Communications; Commitment to change; Continuous Self-Improvement; Customer relations; Problem solving/Decision making; Role model; High level of honesty and integrity; Team work; Human rights; Cultural sensitivity.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
· Routine 8 hour shift in an office setting; may be subject to irregular hours (some overtime may be required) based on departmental demands. This position is 100% on site.
· Visual and auditory acuity sufficient to read, view and hear materials, and telephones.
Pay: $18.00 - $35.00 per hour
Benefits:
Work Location: In person
