Job Description:
Job Title: Service Manager
Location: Rowlett, TX
Pay Range: $72,000-$75,000 base salary, and incentive bonus plan
We’re hiring a Service Manager to lead our service department in —driving performance, improving workflow, and delivering an exceptional customer experience.
This is a hands-on leadership role where you’ll manage technicians, oversee daily operations, and take ownership of service results.
What You’ll Do
Lead daily service operations, scheduling, and workflow
Manage and develop Service Technicians
Drive key metrics: service revenue, productivity, turnaround time, customer satisfaction
Partner with Sales and Parts to support operations
Oversee work orders, billing, and inventory
Systems & Tools
Work within a Dealer Management System (DMS) (DealerTeam preferred)
Use Excel and reporting tools to track performance and KPIs
Maintain accurate scheduling, documentation, and service records
Strong computer literacy and system discipline are essential for success.
What We’re Looking For
3+ years of automotive/service experience
2+ years leadership experience managing technicians
Experience with DMS systems (required)
Strong organization, communication, and multitasking skills
Why Join Us
High-impact role with direct influence on store performance
Strong leadership support
Long-term growth opportunity
Work Environment:
Willingness to work indoors in a well vented and well lighted repair shop
Comfortability working in a shop that at times is noisy due to power and machine equipment
Comfortability working with dirty, greasy parts and working in awkward positions
Ability to move heavy parts/machinery up to 30 pounds
Benefits:
Competitive base salary rate with incentive bonus plan
Medical Insurance – Employer‑shared premium contributions
Dental & Vision Coverage – Employee‑paid plans available
Life Insurance – Employer‑paid basic life with optional voluntary life coverage
401(k) Retirement Plan – 100% employer match up to 5% of contributions
Monday through Friday schedule, with daytime hours
Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
Paid Holidays – 9 observed holidays plus 1 floating holiday
Monthly cellphone stipend.
WHO WE ARE:
United Access is a privately owned and operated company that has been providing accessible vehicles to the physically disabled community since 1997. Arch’s experienced team, above all, values their customers and employees.
While our stores are fast paced, we heavily emphasize patience and understanding to meet the right needs for our customers. Our team members work hard and aim to provide customers with dependable vehicles of the highest quality. Our goal is to ensure excellent customer service and deliver trustworthy vehicles that give individuals and families the support and independence they desire with their vehicle.
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BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
