Overview:
Why We Need Your Talents
The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.
Responsibilities:
Where You'll Make an Impact
-
Interact and build relationships with guests, concentrating in the higher denomination zones.
-
Explain the benefits of the Player’s Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.
-
Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
-
Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
-
Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
-
Handle and respond to guest complaints to ensure a positive outcome.
-
Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
-
Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
-
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
-
Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.
Qualifications:
Skills You'll Need to Succeed
-
Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
-
Two (2) years of experience in direct interaction with customers.
-
Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
-
Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
-
Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.
-
Knowledge of gaming regulations.
-
Ability to recognize problem gaming signs and deal with them appropriately.
-
Broad variety of tasks and deadlines requires a flexible and irregular work schedule.
A Few Must Haves
-
Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
-
Two years of experience in direct interaction with customers.
-
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Perks We Offer You
-
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
-
Free Basic Life Insurance
-
Free Short Term & Long-Term Disability
-
Retirement Savings with Company Match
-
Generous Bonus Structure
-
Annual Merit/Goal Based Pay Increases
-
Leadership Skills Development & Mentorship Programs
-
Tuition Reimbursement
-
Free parking
-
Free food and discounted meals
-
Exclusive Discounts on Travel, Services, Goods and Entertainment
Perks We Offer You
-
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
-
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Physical Requirements
-
Ability to stand 50%.
-
Ability to walk 50%.
Life at Live!
-
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
-
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
-
You will work in an environment where smoking is allowed.
