MINIMUM QUALIFICATIONS
A. EDUCATION
- High school diploma or equivalent, associate degree or relevant certifications preferred.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, and any other Electronic Security Systems preferred. Including but not limited to Avigilon, Software House, Exacq, Commend, Aiphone, HID, Fargo, RGB
- IT Certifications: Networking, Microsoft, CompTIA, etc. are a plus.
B. EXPERIENCE
- 3-5 years working knowledge in commercial Access Control, Intrusion Detection, and/or Video Surveillance.
- Software and hardware troubleshooting experience with some of the following manufacturers: AMAG, Software House, S2 Access Control, ExacqVision, Milestone, AXIS cameras, Honeywell and DSC alarm systems, Hugs, etc.
- 1-3 years’ experience in a customer support/helpdesk role.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
- Previous dispatch experience a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, Video Surveillance, and/or Intrusion Alarm Systems equipment
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed onsite at TCCC headquarters. This job does require intermittent physical activity including, but not limited to, walking, standing, sitting, and light lifting. After-hours work may be required as dictated by client needs.
ACKNOWLEDGEMENT
I hereby acknowledge that I have received a copy of the foregoing Job Description, which sets forth the general duties, responsibilities, and expectations of my position with Tech Systems. I have thoroughly reviewed and understand my Job Description and the duties and expectations of my position. I also acknowledge that, if I have any questions about this Job Description, I may direct them to my immediate supervisor or the Human Resources Department.
