If you are looking for a long-term technical support position in Las Vegas for the leading AV company in the industry, don't miss this chance to join us.
BENEFITS:
- Employer Subsidized health care benefits
- Pre-tax commuter benefits
- Flexible Spending Account for healthcare-related costs
- Employer covers all costs for short and long-term disability and life insurance
- 401k package
ABOUT THIS POSITION
We are helping an innovative, on-demand autonomous ride-hailing company hire TeleOperations Operators (Technical Support for Vehicle Operations team) to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
RESPONSIBILITIES
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
- Assist in gathering performance metrics and reporting observations to improve system functionality.
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
- Follow company protocols and regulatory requirements to maintain high operational standards.
- Effectively monitor autonomous vehicle operations Respond to and manage critical mission needs.
- Assist the fleet of vehicles by providing remote guidance in complex situations Assist with testing and data collection Work closely with SW, QA, and UX to improve the TeleOps Interface.
- Willingness to work flexible shift hours
REQUIREMENTS
- Excellent driving history and no criminal history
- 2+ years of experience working in operations or a fast-paced environment
- Experience working in a cross-functional team
- Excellent computer skills and problem solving ability
- Excellent written and verbal communication
- Positive attitude with a growth mindset
BONUS QUALIFICATIONS
- Experience with working in the autonomous vehicle industry
- Efficient with working on the Windows 10 OS
- Bachelor degree in STEM, Analytics, or related fields
- Basic knowledge of Windows, Linux, Software/QA testing
- Basic understanding of data analysis to help build out and analyze metrics
- Basic QA testing experience
- Experience playing video games
PAY: starting hourly rate: $25/hour.
TRAINING & WORK SCHEDULES
Training Schedule (not flexible):
Candidates must be available for one of the following training shifts for the first 8 weeks.
- AM: Monday–Friday, 8:00 AM – 4:30 PM
- PM: Monday–Friday, 3:30 PM – 12:00 AM
Post-Training Shift Structure:
After training and initial assignment (assigned by 2 weeks before the end of training), candidates will be placed into one of the following shifts:
- 1:30 AM – 10:00 AM
- 10:00 AM – 6:30 PM
- 12:00 PM – 8:30 PM
- 5:30 PM – 2:00 AM
After this initial assignment, you will be able to sign up for different shifts going forward.
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
