Job Summary
The Server is responsible for ensuring positive and pleasant dining experiences to residents, family and friends of residents, employees, third-parties individuals and any other individual wanting to dine with El Castillo. Overall responsibilities include but are not limited to guest service, menu knowledge, order taking & delivery, dining room management, collaboration, resident engagement, problem resolution, compliance and safety and assistance.
Essential Functions
- Provides friendly, yet professional, attentive and personalized service, ensuring a welcoming and enjoyable dining experience.
- Maintains a thorough understanding of the menu offerings, including daily specials, dietary restrictions, and wine pairings to provide informed recommendations.
- Takes food and beverage orders accurately and efficiently delivers them in a timely manner, ensuring all orders meet the established standards.
- Sets up and maintains the dining area, ensuring cleanliness and organization, including table settings and proper arrangement of dining supplies.
- Works closely and professionally with kitchen employees and other team members to ensure smooth service and timely communication regarding menu items and special requests.
- Builds rapport with residents, actively engaging with them to enhance their dining experience and address any special needs or requests.
- Addresses any concerns or complaints promptly and professionally, ensuring resident satisfaction.
- Adheres to all health and safety regulations, as well as community policies and procedures, to maintain a safe and sanitary dining environment.
- Provides assistance to residents as needed, including help with menu selections and dining accommodations to enhance their comfort and enjoyment.
- Other duties as assigned
Requirements
- High School Diploma or GED.
- Valid Driver’s License.
- Current ServSafe Certification.
Preferred
- Bilingual fluency in Spanish and English
- Previous experience as a server in an upscale restaurant environment is preferred
Qualifications
- Excellent interpersonal and communication skills, with a passion for providing exceptional customer service.
- Ability to work in a fast-paced environment while maintaining a positive attitude and attention to detail.
- Knowledge of food safety and sanitation standards.
- Ability to work flexible hours, including evenings and weekends.
- A caring and compassionate attitude towards the elderly and a commitment to enhancing their quality of life.
Work Environment
Works in front of house/dining area as well as in and near kitchen area, tight/narrow spaces including exits and entrances, various levels of noise from dining area, kitchen and surrounding areas.
Physical Demands
This is a very active position that requires sustained physical energy with a lot of mobility. This position requires prolonged standing, moving, walking, bending, kneeling, stooping, lifting, twisting, and reaching.
Ability to lift and carry items 20 - 35lbs.
Precise hand-eye coordination for handling hot plates, delicate glassware, and utilizing systems for entering tickets.
I have read, understand, and agree with the responsibilities outlined in my role as a Server.
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