The Department Manager is responsible for the daily operations of an assigned distribution center function, ensuring accuracy, productivity, and a safe, positive work environment. This leader sets clear priorities, develops talent, and drives performance through hands on coaching, strong communication, and operational discipline. ‑on coaching, strong communication, and operational discipline.
Lead, coach, and develop a team of Supervisors, Leads and associates to ensure strong departmental performance and engagement.
Conduct performance management, succession planning, leadership development, and ongoing coaching in partnership with HR.
Select talent from the Paycom Applicant Tracking System, including conducting phone screenings and partnering with the Talent team throughout the full lifecycle recruiting process.
Build and sustain a strong culture of communication, accountability, professionalism, reliability, and associate wellbeing.
Identify and develop high potential talent to strengthen leadership pipelines and support future growth. ‑potential talent to strengthen leadership pipelines and support future growth.
Create a cross-trained, versatile workforce capable of flexing across functions during peak business periods. ‑trained, versatile workforce capable of flexing across functions during peak business periods.
Own daily and weekly labor planning, staffing models, and workload distribution to meet productivity, quality, cost, and timeliness targets.
Ensure Supervisors execute standard work, operational priorities, and safety protocols consistently and effectively.
Lead departmental workflow management, ensuring accurate and timely product flow to stores and online customers.
Maintain high standards of inventory accuracy through audits, quality checks, and strong process adherence.
Monitor and manage departmental KPIs, driving improvements in throughput, accuracy, cycle time, and operational efficiency.
Utilize warehouse and supply chain tools—including Aptos, WMS platforms, and Microsoft 365—to track production, resolve issues, and support decision making.‑making.
Uphold compliance with OSHA, federal/state regulations, local noise ordinances, and all company policies.
Lead continuous improvement initiatives using root cause analysis and drive sustainable corrective actions.‑cause analysis and drive sustainable corrective actions.
Develop scalable processes, workflows, and organizational structures that support future growth.
Partner with corporate teams on operational planning, system enhancements, and strategic cross-functional projects.
Participate in resource planning and leadership meetings to support short- and long-term business goals. and long-term business goals.‑ and long‑term business goals.
Lead daily, weekly, and monthly operational meetings with Supervisors and cross-functional partners.
Communicate performance updates, risks, and opportunities to the General Manager and executive leadership.
Collaborate closely with Buying Operations, Purchasing, Transportation, and other DC departments to ensure workflow alignment and seamless operations.
Facilitate daily huddles to reinforce goals, expectations, safety messages, and performance priorities.
Own the safety culture for assigned departments by promoting safe work practices, PPE adherence, equipment procedures, and timely incident reporting.
Ensure Supervisors enforce all safety and housekeeping standards, maintaining a clean, organized, and compliant work environment.
Safeguard confidential personnel information, operational plans, and company materials.
Execute key management functions including building opening/closing, incident response, and asset protection oversight.
Perform additional duties assigned by senior leadership.
Be a TPS brand ambassador.
Demonstrated success leading teams in a fast paced, deadline-driven environment. ‑paced, deadline‑driven environment.
Strong communication, organizational, and interpersonal skills.
3–5+ years of leadership experience in distribution, warehousing, logistics, or manufacturing, with demonstrated success leading leaders.
Proven ability to influence cross-functional teams and deliver measurable operational results in fast-paced, deadline-driven environments. ‑paced, deadline‑driven environments.
Strong problem solving, communication, planning, and decision-making skills. ‑solving, communication, planning, and decision‑making skills.
High attention to detail and commitment to continuous improvement, safety, and service excellence.
Ability to coach, develop, and inspire teams at all levels.
Proficiency with Microsoft 365 and warehouse systems (WMS); Aptos experience a plus.
Ability to lift up to 50 lbs, push/pull up to 100 lbs, climb ladders, and stand/walk up to 6 consecutive hours.
Experience with material handling equipment preferred (forklift, pallet jacks, lifts).
Flexibility to work varied shifts, weekends, and extended hours during seasonal peaks.
Ability to commute to the Leominster, MA Distribution Center for every scheduled shift.
