Essential Functions/Job Duties:
- Design and implement desktop rollouts including new images, updates, patches, and security fixes
- Demonstrate an advanced desktop support skillset that includes both hardware and software integration support
- Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management
- Be familiar with managing a large organization of workstations and servers
- Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM
- Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base
- Work with several peer engineering teams on best practices, processes, standards, and configuration management
- Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management
- Maintain technical documentation for telecommunications, network, server, storage, and system software applications
- Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution
- Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff
Competency Statements:
- Strong analytical and problem-solving skills
- Ability to accomplish all administrative tasks assigned
- Ability to work well under pressure and be comfortable with ambiguity
- Ability to work in a fast-paced, complex and dynamic environment
- Ability to identify, prioritize, and solve complex network-related problems
- Ability to be compliant with technology updates and patches
- Excellent written and verbal communication skills
Required Minimum Job Qualifications, Experience, Education and Training
Education: Minimum of an Associate’s degree; Bachelors preferred in a computer-related degree
Computer Skills: Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs. Experience with Microsoft Server environments as well as Azure
Experience: Minimum of 2 years of helpdesk experience, preferably in an MSP
Preferred Education and Experience
Experience: Five (5) years’ experience working with 100+ endpoints working on automated image deployments; Security Analyst experience; experience with Scripting in PowerBI; Advanced experience with Windows Server Operating Systems and the Azure environment; Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred
