Job Overview
We are seeking a dynamic and personable Customer Service Professional to join our team. This role is vital in building strong relationships with our Tenants. The ideal candidate will possess excellent communication skills and a proactive approach to engaging with customers.
This position requires a standard 40 hour work week to include working Saturdays and Sundays from 9:00 am - 6:00 pm .
Duties
- Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
- Strong organizational and time-management skills with the ability to meet deadlines.
- Excellent attention to detail, particularly in written communication (spelling and grammar).
- Knowledge of Yardi or similar property management software preferred.
- Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
- Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
- Must be able to work weekends, evenings, holidays and flexible hours as needed.
- Identify customer needs and recommend appropriate products or services to meet those needs
- Engage with potential and existing clients through various channels, including phone calls, emails, and face-to-face interactions, including phone call reminders for package pick up at the Package lockers.
- Monitor clubhouse and other common areas.
- Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience.
- Assist with collection of rent payments and accounting questions
- Maintain accurate records of customer interactions and sales activities in the company database
- Communicate daily with management team
- Represent Park Regency professionally through dress and upbeat, positive attitude
- Minimum 2 years of Customer Service Experience is REQUIRED
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work all weekends?
Work Location: In person
