Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.
Patient Experience
Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond
Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed
Proactively solve scheduling conflicts before they become problems
Administrative Ownership
Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.
Collect copays and balances with professionalism and accuracy
Fill same-day cancellations and keep the following week's schedule full
Basic clerical work and computer/data entry in our EHR system
Clinical & Environment Support
Assist therapists as needed to keep sessions running on time
Turn over treatment rooms between patients; keep equipment organized and sanitized
Monitor and restock supplies before shortages happen
Help maintain a clean, calm, organized clinic environment
Strong multitasker with excellent customer service instincts
Interest in physical therapy, exercise physiology, or healthcare administration
Comfortable with basic computer/clerical work
Basic health insurance knowledge a plus, not required
Prior experience helpful but not necessary — we train
