Data Center Engineer
Location: Memphis TN, United States
Job Summary:
Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
- Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
- Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
- Execute hardware diagnostics, system validation, and root cause analysis
- Coordinate RMA processes and spare parts logistics
- Manage and resolve service tickets using Salesforce or similar ticketing systems
- Support GPU platforms such as NVIDIA HGX/DGX-based systems.
- Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
- Coordinate RMA and spare parts logistics.
- Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
- Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 50%)
Required Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
- 3-5+ years’ experience in enterprise data center operations
- 3-5+ years’ experience working with server, storage, compute and network hardware
- 3-5+ years’ experience troubleshooting and repairing servers and networking infrastructure
- 3-5+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment
- Physical Requirements:
- Work is often performed in data center environment, and physical dexterity is necessary to perform job functions
- Lift, carry, push and pull in an excess of 25lb and up to 40lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.)
- Comfortable working in an environment requiring exposure to noise
- Primarily works indoors with controlled climate conditions. Data center and work place can be under construction during deployment.
- Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required.
Preferred Qualifications:
- Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
- Strong Linux skills, including system navigation, package management, process management, and basic scripting
- Experience being on-call and ability to respond to critical events as needed.
- Excellent prioritization and time management skills
- Strong prioritization, communication, and time management skills
- Ability to work effectively in fast-paced, high-visibility environments
Pay: $37.00 - $42.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
