American Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 18,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
The Strategic Partnerships Team sits in the Global Dining Organization tasked with owning partnerships with our top restaurant and chef partners, the Global Dining Access Program and deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Account Management, Sales, Marketing and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.
About the Role
The Senior Manager, Strategic Partnerships will be responsible for owning our top-tier restaurant relationships, acting as the conduit between our restaurant partners and our internal American Express business units. The successful candidate will be partnering cross-functionally with internal stakeholders to organize, maintain and grow our restaurant partnerships. This role will be a key point of connectivity across the Amex Global Dining organization and within workstreams focused on the dining value proposition for our top-tier restaurant population. This role will report into the Director, Strategic Partnerships, providing broader thought leadership, organization, tracking and support as needed.
- 8+ years of work experience partnership management roles
- Bachelor’s Degree or comparable experience and/or other certifications
- Hospitality and Restaurant Industry Expertise Required
- Strong Microsoft PowerPoint + Excel Skills Required
- Previous work with SalesForce Preferred
- You are a problem-solver and self-starter who operates with a sense efficiency, organization and urgency
- You have excellent organization skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives
- You are a relationship-builder with collaborative skills to partner with a diverse set of colleagues
- You have outstanding written communication skills and oral communications skills with composure required to effectively communicate to senior leaders
- You have deep knowledge of the restaurant industry and experience working with restaurant operators
- You are confident to work in a global environment dealing with different stakeholders (marketing, digital product, card product, customer service, legal, compliance, and external partners)
- You have high-level leadership skills
- You are able to drive results via influence
- You thrive in a dynamic, fast-paced environment
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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