Who We Are
St. Francis Healthcare System of Hawai‘i uplifts families through compassionate care and a strong commitment to community. Guided by our mission to provide excellent, ‘ohana-centered hospice and supportive services, we remain rooted in our core values of grace, peace, unity, and legacy. Every team member plays a vital role in living this mission with heart, dedication, and a spirit of service. We cultivate a supportive environment where excellence is nurtured, teamwork is celebrated, and each person's contribution is valued. At St. Francis, healthcare is more than a profession—it's a calling. We welcome you to join our team and help carry forward our legacy of caring for Hawai‘i's people with purpose and aloha.
About the Role
The Strategic Partnerships Coordinator is responsible for expanding the organization’s market reach by proactively engaging, educating, and strengthening relationships with referral sources and community stakeholders. This role focuses on education-driven outreach that supports earlier identification of eligible patients and improved care coordination pathways. The Coordinator works closely with internal stakeholders to increase qualified referrals, support longer length of stay, and establish the organization as a trusted educational partner within the community.
Education & Training
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Bachelor’s degree in Healthcare Administration, Marketing, Communications, public health, or related field.
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4 years of related experience in lieu of degree
Experience & Other Qualifications
- Hospice or Home Health Experience
- Working knowledge of the hospice philosophy of care and basic hospice eligibility concepts, or the ability to acquire this knowledge quickly.
- Develop and maintain strong relationships with referral sources, including hospitals, SNFs, physician offices, home health agencies, assisted living, and community organizations.
- Proactively schedule, plan, and deliver outreach visits and in-service presentations to referral partners and community organizations.
- Design and deliver education campaigns focused on hospice eligibility, timely referral triggers, care coordination pathways, and Medicare hospice benefit basics.
- Host and facilitate community talks, Continuing Education Unit (CEU) accredited events, and lunch-and-learn sessions.
- Coordinate partner agreements related to education and CEU offerings
- Manage event logistics and collateral inventory.
- Represent St. Francis hospice at community events, health fairs, and professional networking activities.
- Ensure all marketing and referral activities comply with Medicare regulations, organizational policies, and ethical standards.
- Maintain a positive and professional image of St. Francis hospice as a trusted, compassionate, and responsive community partner.
- Coordinate closely with clinical liaisons, intake coordinators, and leadership to ensure alignment on referral priorities and follow‑up.
Hospice Transition Support
- Serve as an initial point of contact for community partners, including physicians' offices and clinics, when making a referral for services offered.
- Work with our community partners to gather information and documents for the Clinical Liaison. Provide our community partners with a status update on patients at the conclusion of the referral/admission process.
- Prepare and warm handoff qualified referrals to the clinical hospice liaison and intake teams, ensuring timely and accurate communication.
- Maintain accurate CRM records for contacts, outreach activities, events, and referral source attribution.
- Track and report outreach KPIs including referral growth, length of stay trends, and education touchpoints.
- Coordinate partner agreements related to education and CEU offerings and manage event logistics and collateral inventory.
- Collaborate with internal teams to ensure consistent messaging and alignment with growth strategy.
