NOW HIRING – Passenger Services Supervisor / Coordinator (PRM) – PT Evening Shift
Location: St. Louis Lambert International Airport (STL)
Company: Huntleigh USA
Pay Rate: $18.95 per hour
Shift: Part-Time | 7:30 PM – 9:30 PM
Huntleigh USA is seeking a dedicated and experienced Passenger Services Supervisor / Coordinator (PRM) to support our airport operations at St. Louis Lambert International Airport.
If you are a strong leader who thrives in a fast-paced environment and is passionate about delivering exceptional service, we encourage you to apply.
The Passenger Services Supervisor / Coordinator (PRM) is responsible for overseeing the day-to-day activities of a specific shift operation. This includes managing staff, ensuring accurate timekeeping, coordinating workloads, and properly utilizing company and client equipment.
All operational discrepancies must be reported to the Operations Manager and/or General Manager.
Education & Experience
High School Diploma or equivalent- Previous supervisory or management experience in a shift-work environment required
- Strong verbal and written communication skills
- Must have reliable transportation and a working cell phone
Physical & Personal Requirements
Ability to sit, stand, lift, and bend throughout the shift- Ability to interact professionally with clients, employees, and the public
- Maintain confidentiality at all times
- Must pass pre-employment and random drug screenings
- Must pass a criminal background check and obtain airport security badge
- Must be authorized to work in the United States
- Ability to read, understand, and communicate in English
- Strong conflict resolution and problem-solving skills
- Supervise and support Passenger Services Agents during assigned shift
- Perform duties of frontline staff when necessary
- Ensure compliance with company, client, and government regulations
- Create daily schedules and manage staffing levels
- Monitor employee activity and adjust assignments as needed
- Audit employee timekeeping and check-in/out records
- Communicate effectively with team members, clients, and leadership
- Report incidents, safety hazards, and operational issues promptly
- Track employee locations at 15-minute intervals throughout the shift
- Ensure gates are properly staffed prior to boarding and deplaning
- Maintain a clean, safe, and organized work environment
- Prepare and submit accurate shift reports before shift end
- Provide coaching, feedback, and disciplinary action when necessary
- Conduct quality assurance checks to meet client standards
- Promote a positive and professional work environment
- Lead by example with professionalism, fairness, and accountability
- Assist with wheelchair services only as needed (last resort)
- Perform additional duties as assigned
This position operates in a fast-paced airport setting with constant interaction with passengers, airline personnel, and staff. The role requires strong leadership, quick decision-making, and a commitment to safety and service excellence.
- Competitive pay
- Opportunities for advancement
- Hands-on leadership experience in airport operations
- Supportive, team-oriented culture
- Make a meaningful impact on the passenger experience
NOW HIRING – IMMEDIATE OPENING. APPLY TODAY!
