Bilingual Intake Specialist (English / Korean Required) (REMOTE available)
Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures.
You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Compensation:
$18 - $23 Hourly DOE
Responsibilities:-
Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly
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Schedule consultations between prospective clients and attorneys
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Conduct post-consultation follow-up calls to support the client retention process
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Enter and maintain accurate lead records in the firm's CRM system (training provided)
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Tag and document all calls and update lead status after each interaction
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Organize and save consultation notes; share with the legal team when a case is opened
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Ensure all client communication is documented in writing through the appropriate channels
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Follow internal intake procedures consistently and check in when something is unclear
Qualifications:-
Fluent in English and Korean — both written and spoken
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Customer service or client-facing experience (retail, sales, hospitality, or similar)
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Outstanding communication skills, both written and oral
- Ability to effectively work with all levels of personnel within the organization and external clients
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Strong attention to detail and ability to follow multi-step processes accurately
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Organized, able to manage and prioritize multiple tasks at once
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Reliable and accountable — takes ownership and follows through
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Comfortable following established procedures and asking questions before acting independently
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Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus
Nice to Have:
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Familiarity with CRM or case management tools
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Experience in a legal or professional services environment
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Customer Service/Call center experience
Benefit: After 3-month Probationary Period
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Health, Dental & Vision Insurance
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PTO
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401(k) and company match of 4%
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Professional development assistance
About Company
Founded in 2013, Sul Lee Law Firm is a business, commercial, and IP litigation law firm dedicated to providing practical, strategic legal solutions. With a growing team of attorneys and professionals, we are passionate about partnering with clients to navigate growth, manage risk, and achieve success, while cultivating a workplace that values professional excellence, diversity, and personal growth.
