About Site Masters
Site Masters Junk Removal is a fast-growing junk removal serving the Tampa Bay area. We help homeowners and property managers get problems off their plate fast: same‑day service, before-and-after photos, clear communication, and broom‑clean results.
We’re veteran and family-owned, with nearly 300 five-star reviews. We move quickly, expect a lot from ourselves, and take pride in taking care of customers and our crew.
We’re hiring a Customer Operations & Dispatch Coordinator to own the daily heartbeat of the business: phones, jobs, trucks, techs, and customer updates.
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Position Overview
This role is a hybrid of Customer Service Representative (CSR) and Dispatcher.
You will:
- Answer inbound calls and book jobs
- Coordinate routes and communicate with field crews
- Keep customers updated before arrival and if anything changes
- Close the loop on jobs with photos, notes, and invoices
- Use slower windows to follow up on open estimates and past customers
If you like a fast-paced day, talking to people, and keeping moving parts organized, this is for you.
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Key Responsibilities
Live Operations (primary):
- Answer inbound phone calls, texts, and web leads; qualify and book jobs into our system
- Launch crews each morning and confirm they have the right schedule and job details
- Call/text customers before arrival, and when crews are running early/late
- Monitor jobs in progress; ensure techs check in “on site” and “job complete”
- Handle day-of schedule changes, add-on jobs, and “where is my crew?” calls
- Be the communication hub between customers, field techs, and the owner
Customer Service & Follow-Up (during slower periods):
- Call/text open estimates to answer questions and help customers decide
- Follow up with past customers to request reviews and occasional re-booking
- Update customer notes, tags, and job statuses in our software (Jobber / CRM)
- Make sure each job has proper before/after photos saved and attached
Admin Support:
- Verify invoices match work completed and are sent out accurately
- Help keep schedules, routes, and records clean and up to date
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Schedule
- Full-time: 40 hours per week
- Working days: Monday, Tuesday, Thursday, Friday, Saturday
- Days off: Wednesday and Sunday
- Core hours: 9:00 AM – 5:00 PM (Saturday required)
Some flexibility is helpful for occasional coverage or peak periods, but the standard week is 40 hours.
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Compensation & Benefits
- Hourly pay: $22 – $26 per hour, depending on experience and skill
- Performance-based raises and bonuses available as we grow and you hit clear targets (answer rate, on-time updates, jobs closed out same day)
- Paid training
- Opportunity to grow with the company as we add more trucks and team members
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What We’re Looking For
Required:
- 2+ years in a fast-paced customer-facing role, ideally in home services (junk removal, HVAC, plumbing, electrical, pest control, etc.) or dispatch/call center
- Comfortable on the phone all day: clear, professional, and confident
- Strong multitasking skills: can manage calls, texts, and schedule updates without losing track
- Solid written communication (texting customers, internal notes, email)
- Tech-comfortable: can learn and use scheduling/CRM software quickly
- Organized, reliable, and detail-oriented; likes checklists and clear expectations
- Able to work Saturdays consistently
Nice to Have:
.- Experience with dispatching or routing for field service crews
- Experience with Jobber or similar field service management software
- Experience handling upset customers and turning situations around
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How We Measure Success
You’ll know you’re winning in this role when:
- Most calls are answered live during your shift
- Customers feel informed and taken care of (on-time updates, clear expectations)
- Jobs are fully closed out each day with accurate notes and photos
- The schedule runs smoothly without the owner needing to jump in constantly
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How to Apply
Please apply through Indeed with:
- Your resume
- A brief note explaining your experience in home services, dispatch, or call-heavy roles, and why this role fits what you’re looking for
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Screening Questions
1. How many years of experience do you have in a home services office, CSR, dispatch, or similar role?
2. Are you able to work Saturdays from 9:00 AM to 5:00 PM on a regular basis?
3. Describe a time when a field crew was running late and a customer was upset. What did you do?
4. On a scale of 1–10, how comfortable are you handling a high volume of calls, texts, and schedule changes in a single day? Why?
Pay: $22.00 - $26.00 per hour
Application Question(s):
- Are you currently located within a 45-minute commute of Tampa Bay, FL, and able to work in-office?
- Are you able to work Saturdays from 9:00 AM to 5:00 PM every week?
- Are you able to work Monday, Tuesday, Thursday, Friday, and Saturday as your regular schedule?
- How many years of experience do you have in a home services office, dispatch, or call-heavy CSR role (e.g., HVAC, plumbing, electrical, junk removal, pest control)?
- This role involves being on the phone, text, and scheduling tools most of the day. How comfortable are you with a high volume of calls and constant changes?
- Our starting pay range for this role is $22–$26 per hour, depending on experience. Does this meet your expectations?
- A crew is running 30 minutes behind and hasn’t updated you yet. The customer calls in upset asking where they are. In 3–5 sentences, explain exactly what you would do and say.
- Are you comfortable juggling multiple trucks, customers, and tasks at once without losing track, as long as you have clear systems and checklists?
- How would you rate your comfort with using computer tools (email, scheduling software, CRMs, basic spreadsheets) while on the phone?
- How would you describe your typing speed while speaking with a customer on the phone? (Please note that a typing test will be part of the interview process.)
Work Location: Hybrid remote in Tampa, FL 33626
