Overview
We are seeking a dynamic and detail-oriented IT Specialist (contract) to join our team and support our expanding IT infrastructure. This role offers an exciting opportunity to deliver exceptional technical support, troubleshoot complex hardware and software issues, and ensure the seamless operation of our computer networks and systems. As an integral part of our IT support team, you will help maintain a robust technology environment, enhance user experience, and contribute to the overall efficiency of our operations. This position is ideal for motivated professionals eager to apply their technical expertise in a fast-paced environment while making a tangible impact.
Duties
- Provide comprehensive technical support to end-users across various operating systems including Windows, macOS, and Linux.
- Manage help desk systems and customer support ticketing tools such as BMC Remedy to track, prioritize, and resolve technical issues efficiently.
- Troubleshoot hardware components such as computers, peripherals, mobile devices, and network equipment to identify faults and implement solutions promptly.
- Support computer networking tasks including LAN (Local Area Network), WAN (Wide Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), firewall configurations, and network troubleshooting.
- Assist with Active Directory management for user account provisioning, permissions, GPO (Group Policy Object) application, and account security.
- Maintain IT infrastructure components such as servers (Windows Server, Linux-based), switches (including Meraki), routers, and firewalls to ensure optimal performance.
- Conduct equipment troubleshooting, software diagnostics, and network troubleshooting to resolve issues swiftly while maintaining high customer service standards.
- Support the deployment and maintenance of hardware including desktops, laptops, printers, and mobile devices while ensuring compliance with security policies.
- Collaborate with team members on system analysis and upgrades to improve overall network performance and security posture.
- Communicate technical information clearly to non-technical users and provide excellent customer service throughout all interactions.
Experience
- School experience is a must.
- Proven experience supporting Windows operating systems (Windows 10/11), macOS, Linux distributions, and related software environments.
- Strong knowledge of computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN architecture, VPNs, firewalls (including Meraki), TCP troubleshooting, and network administration.
- Hands-on experience with help desk systems like BMC Remedy or similar ticketing platforms for managing customer support requests effectively.
- Demonstrated ability in hardware support including computer hardware diagnostics, equipment troubleshooting, and software troubleshooting across diverse devices.
- Familiarity with Active Directory management tasks such as user account creation/deletion, permission settings, GPO configuration, and security policies.
- Ability to analyze complex technical issues quickly using solid analysis skills to determine root causes and implement solutions efficiently.
- Excellent communication skills with a focus on customer service excellence in fast-paced environments.
- Knowledge of operating systems including Windows Server environments and Linux server management is preferred.
- Experience supporting mobile devices and implementing IT infrastructure improvements is a plus.
Join us in delivering innovative IT solutions that empower our organization! We value proactive problem-solving skills combined with exceptional communication abilities to create a supportive environment where technology drives success.
Pay: $16.00 - $23.00 per hour
Benefits:
Work Location: In person
