As a Client Care Associate, you serve as the first point of contact for clients, adopters, and donors—delivering exceptional service while supporting daily shelter operations. This role blends front-line customer care with hands-on support for animal services, ensuring each person and pet receives timely, compassionate, and professional assistance.
This is a 32-hour-per-week benefitted position. The primary coverage days needed are Friday through Monday. Opportunities to pick up an additional shift, for up to 40 hours per week, may be available on occasion.
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Deliver friendly, efficient service in person, by phone, and via email—answering questions and connecting clients with resources
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Support adoptions, intakes, and reclaims, ensuring accurate documentation and payments
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Maintain up-to-date records, including animal profiles, photos, and client information
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Assist animal care and veterinary teams with intake processes and vaccination tracking
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Guide adopters through the process of finding the right pet for their home
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Help maintain a clean, organized, and welcoming front office and public space
You are calm under pressure, detail-oriented, and genuinely enjoy helping people and animals. You communicate clearly, juggle multiple tasks effectively, and approach challenges with professionalism and empathy. You’re comfortable working both independently and as part of a team, and you can navigate emotionally sensitive situations with composure.
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High School Diploma or GED required
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Strong communication and multitasking skills
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Ability to handle fast-paced, high-stress environments with positivity
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Emotional resilience, including the ability to cope with animal illness or euthanasia
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Willingness to learn shelter systems and protocols
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Bilingual (English/Spanish)
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Experience in animal handling, customer service, or clerical work
We support our team with a comprehensive benefits package, including medical insurance with an employer HSA contribution option, vision insurance, dental insurance, a retirement plan with employer matching contribution, and an Employee Assistance Program (EAP).
At WVHS, you’re part of a mission-driven organization dedicated to animal welfare and community service. You’ll work alongside a passionate team, gain experience across multiple aspects of shelter operations, and play a direct role in improving and saving lives. Your work here matters—every day.
This role operates in a fast-paced animal shelter setting with frequent public interaction. It includes a mix of desk-based tasks and physical activity such as standing, walking, bending, and lifting. You may be exposed to animal noise, allergens, and occasional high-stress situations, requiring adaptability and resilience.
