Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership
Job Responsibilities/Duties
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Fields internal and external customer inquiries to the Service Department
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Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are close and invoiced
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Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
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Maintains Service Department filing and records
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Updates customer profiles using equipment, hours, or other information from the customer work orders
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Maintains accessories and supplies and prepares replacement orders
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May prepare Service Technician efficiency reports
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May process warranty and/or product improvement claims including computation of charges, submission and follow-up
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Verify parts are on the right segments and are mentioned in the service tech comments or returned parts as needed
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Watch time punches and edit as needed
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Answer phone calls
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Review Codify quotes and go over them with customers
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Selling work to customers, informing customer of the estimated price, and asking for permission to proceed
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Follow up on jobs and with customers
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T Complete Work Orders as needed
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Handle any after-hours situations that may arise; including being on call when needed
Experience, Skills, and Knowledge:
- Must have excellent communication skills and be detail oriented
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Ability to use standard desktop load applications such as Microsoft Office and internet functions
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Knowledge of office procedures
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General understanding of mechanical/technical term is preferred
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Basic knowledge of accounting practices
