The Patient Education Liaison, Rare Diseases, is part of the Patient Services organization and is a field-based role accountable for providing education to patients and their caregivers/families to ensure they have patient-relevant disease information as well as an appropriate understanding of the clinical profile and administration recommendations of Ipsen products. The PEL may at times also include broadly educating on complex reimbursement issues and requirements necessary to initiate and maintain therapy. This team embodies Ipsen’s approach to working with patients for patients.
This is a complex position requiring coordination with other Ipsen teams (Medical, Clinical, Communications and Patient Advocacy, Regulatory, Compliance, Marketing, Value and Access, Care Coordination Team, and other field-based colleagues) to facilitate alignment and to ensure patients are supported throughout their journey in a most appropriate, compassionate, ethical, and compliant way.
This is an ideal role for an individual that is looking to join a small team that is devoted to growth and development of its team members and who wants to work for a mid-size biotech organization with a strong focus on patient centricity.
This is a remote-based position covering the Northwest Texas (TX, OK, KS, NE, SD, & ND) territory. Eligible candidates must reside near a major airport within the territory.
WHAT - Main Responsibilities
- Provide, proactively and in response to requests, relevant, approved patient-oriented disease/product information to patients, caregivers, and patient communities in the assigned geography.
- Organize and/or participate in patient and patient group engagement in a variety of settings including one-on-one settings, meetings, and conferences of all sizes, and using a variety of communication media
- Facilitate and/or deliver educational services to patients, caregivers, patient organizations.
- Facilitate, attend and/or staff patient community events.
- Help patients and caregivers connect with Ipsen Patient Services resources to address complex reimbursement issues, insurance options and limitations, benefits, and requirements necessary to initiate and maintain therapy.
- Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations, and policies.
- Collaborate with other cross functional roles to coordinate patient disease and product education activities.
- Maintains disease-state and product expertise through continuing education and attendance at relevant symposia, conferences, and other educational opportunities.
- Maintain documentation requirements.
- This is not a promotional selling role and is not accountable for delivery of organization sales goals.
- Act in full compliance with all laws, regulations, and policies.
- Utilize only approved resources and messages to perform function responsibilities.
- It is the responsibility of all company employees who receive information pertaining to a possible adverse event (AE) or serious adverse event (SAE) to understand that the appropriate clinical and regulatory personal must be notified of the event promptly upon receipt regardless of severity
HOW - Knowledge & Experience
Knowledge & Experience (essential):
- 5+ years of prior Pharma/Biotech experience in specialty products, including interacting with providers, patients, and caregivers.
- 3+ years’ experience in designing and or delivering patient and/or consumer-oriented health education.
- Strong clinical acumen.
- Excellent understanding of patient-literacy concepts and ability to communicate complex scientific/medical information in patient-friendly language.
- Demonstrated passion for patients.
- Excellent communication and presentation skills and ability to navigate difficult conversations.
- Strong understanding and ability to lead within the life-sciences compliance environment.
- Demonstrated ability to solve problems, seek answers and drive to solutions.
- Proven track record for consistently meeting or exceeding quantitative and qualitative goals.
- Must be comfortable with domestic travel, 30-50%.
Knowledge & Experience (preferred):
- Rare-disease experience a plus.
Education / Certifications (essential):
- Bachelor’s degree in nursing or equivalent required.
- Active US RN license required.
Education / Certifications (preferred):
- Master’s degree and relevant certifications is a plus.
Language(s) (essential):
Language(s) (preferred):
- Fluent in Spanish is highly preferred.
Compensation
The annual base salary range for this position is $112,500 - $170,000
This job is eligible to participate in our short-term incentives program. At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.
The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
