Overview:
Job Purpose
The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.
Responsibilities
-
Provide L2 support for all disk storage related issues across the enterprise
-
Respond to and assist in production operations in a 24/7 environment
-
Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
-
Participate in an on-call rotation for after-hours support based on escalations
-
Provide technical analysis, resolve problems, and propose solutions
-
Participate as a resource for project driven initiatives
-
Identification and automation of manual tasks using scripting and application development
Knowledge and Experience
-
Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
-
Deep understanding of SCSI, NFS and SMB protocols
-
Disk Storage configuration management experience
-
Hands on experience with storage-based replication technologies
-
Automation tools
-
Strong speaking and written skills
-
Top-tier critical thinking and problem-solving skills
-
Ability to work in a service-oriented team environment
-
Project Management, organization, and time management
-
Customer focused and dedicated to the best possible user experience
-
Able to communicate effectively with both technical and business resources
#LI-JM1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
