Description:
GreenStar offers generous time off benefits & affordable and flexible health care options!
Purpose: To keep displays, shelves and coolers fully stocked and rotated, and to provide prompt, friendly, and courteous customer service. To create a hospitable environment that welcomes coworkers, customers, Member Volunteers, owners, and members of the community.
Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.
Status: Level I, General Staff, Supervised by Grocery Manager
Responsibilities:
CUSTOMER SERVICE
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Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
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Work as part of a team to develop a hospitable department space that feels welcoming to all.
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Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
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Working knowledge of the products we carry and where they are located.
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Assist customers with suggestions and ways to use/prepare products.
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Help customers place special orders, field customer phone calls.
STOCKING
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Replenish and rotate displays, bins and shelves using FIFO (first in, first out).
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Stock displays fully without overcrowding; face items on shelves.
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Label items accurately with price tags and signs.
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Work as part of team and establish priorities to curate aesthetically pleasing displays.
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Dispose of damaged or spoiled goods appropriately (compost whenever possible).
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Remove trash, clean cases, and keep storage areas clean and orderly.
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Maintain stocking lists & tasks for later shifts.
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Notify Buyers of out-of-stocks.
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Help train new subs, stockers, and Member Volunteers through shadowing.
RECEIVING
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Check deliveries to verify piece count; notify Buyers of discrepancies.
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Check for damage and unacceptable quality; notify Buyers of problems.
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Help with unloading as needed.
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Route invoices to Buyers.
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Rotate overstock into storage.
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Update stocking list as orders come in.
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Immediately move refrigerated or frozen deliveries to designated coolers and freezers
DEPARTMENT MAINTENANCE
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See that unsaleable items are properly disposed of. Keep accurate shrinkage records.
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Ensure that carts, aisles, shelves and storage areas are clean, orderly, and meet health standards.
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Remove trash promptly; sweep floor and spot mop as needed.
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Participate in inventory counts.
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Ensure maintenance of department equipment and notify manager if equipment breaks or needs repair.
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Remove recycling, trash, and empty crates promptly; clean as needed or coordinate with cleaners, or other staff.
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Break down cardboard and place into bailer.
SAFETY RESPONSIBILITIES
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Follow GreenStar’s safety rules.
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Assist other employees in safety needs.
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Report unsafe equipment and conditions.
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Participate in safety training programs, assist with accident investigation.
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Perform other tasks as assigned to ensure a safe and healthy work environment.
STOREWIDE AND OTHER DUTIES
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Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
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Read GreenStar publications to stay informed.
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Read, respect and comply with storewide personnel policies.
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Describe membership benefits, and how membership investment is made.
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Adhere to scheduled shifts.
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Support all Grocery Sub-Departments as needed on any given scheduled shift. *Wellness support is stocking only, product recommendations provide by Wellness Specialists only.
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Perform other duties as assigned.
Requirements:
QUALIFICATIONS AND SKILLS
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Communication – effective interpersonal communication with team members, verbal and written.
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Demonstrated ability to follow through on commitments.
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Open to input/feedback on work performance.
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Open to giving input/feedback on Grocery department and GreenStar.
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Self-Driven/Motivated throughout shift.
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Knowledge or interest in learning about natural foods, products, local vendors.
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Demonstrated ability to handle multiple demands, stay calm, and prioritize.
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Ability to lift 50 lbs pounds continuously, up to 75 lbs periodically
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Ability to handle raw and packaged animal products (meats, eggs, dairy, etc.)
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Ability to work in fluctuating temperatures.
