Axiva Health Solutions is seeking a friendly, dependable, and motivated Patient Care Coordinator to become an essential part of our growing infusion and wellness centers Company.
This position is ideal for someone who enjoys providing outstanding customer service, thrives in a fast-paced environment, and isn't afraid to jump in wherever help is needed. Every day is different, and the ideal candidate enjoys staying busy while helping create an exceptional experience for every patient.
This is much more than a traditional receptionist position—you'll be an important part of our team and the first impression our patients receive.
Position Details
- Position: Patient Care Coordinator
- Location: Axiva Infusion and Wellness Centers – Huntingdon Valley, PA
- Employment Type: Full-Time
- Starting Pay: $21.00–$24.00 per hour based on experience
Responsibilities
Patient Experience
- Welcome patients with a warm, friendly, and professional attitude.
- Answer incoming phone calls, text messages, and online inquiries.
- Schedule, confirm, and manage patient appointments.
- Check patients in and out efficiently.
- Perform patient onboarding including assisting patients with completing required paperwork and documentation
- Process patient payments and assist with financing options for patients.
- Educate wellness patients on memberships, packages, promotions, and any retail products.
- Maintain patient confidentiality and accurate patient records.
Clinical & Office Support
- Prepare treatment rooms between patients.
- Clean and disinfect treatment rooms according to OSHA and clinic protocols.
- Restock treatment rooms and supplies throughout the day..
- Assist with inventory management and ordering supplies.
- Keep the lobby, reception area, and clinic clean, organized, and welcoming.
- Prepare treatment trays and assist providers with patient flow as directed.
- Facility vendor management as requested
Electronic Medical Records & Administrative Support
- Utilize the practice's Electronic Medical Record (EMR) systems to accurately document and manage patient information.
- Prepare and review patient charts prior to appointments to ensure all required forms, consents, and documentation are complete.
- Manage and maintain accurate patient records while ensuring HIPAA compliance.
- Scan, file, and maintain electronic records as needed.
- Assist providers with documenting treatment plans, scheduling follow-up appointments, and coordinating patient care.
- Ensure all patient charts are complete and accurate before the close of business.
Team Support
- Work collaboratively with Company’s leadership, providers and staff to maintain efficient daily operations.
- Help maintain a positive, professional atmosphere.
- Assist with special projects, events, and promotions as needed.
- Support the team wherever needed to ensure an exceptional patient experience.
Qualifications
Required:
- High school diploma or GED.
- Excellent customer service and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Professional appearance and communication skills.
- Basic computer proficiency and ability to learn electronic medical records and scheduling software.
- Reliable transportation and dependable attendance.
- Passion for delivering exceptional patient care and customer service.
- Genuine interest in the medical aesthetics industry and a desire to grow within the field.
Preferred:
- Associate's degree in a healthcare or business-related field.
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
