About Us
We are a fast-growing Chrysler Jeep Dodge Ram dealership dedicated to providing top-tier service to our customers and supporting a culture of excellence for our team. We are looking for an experienced, detail-oriented Warranty Administrator / Assistant Service Manager to help lead our service operations and maximize warranty workflow efficiency.
Position Overview
In this dual-role capacity, you will play a critical part in both back-office operations and daily service department leadership. You will oversee all Stellantis warranty claim submissions, ensure total compliance with factory guidelines, and assist the Service Manager with team management, workflow optimization, and customer satisfaction.
Key Responsibilities
Warranty Administration
- Prepare, submit, and track all factory warranty claims in strict compliance with Stellantis/CDJR policies and guidelines.
- Review repair orders (ROs) for proper technician documentation, correct labor operation codes, and accurate cause-and-correction notes.
- Process rejected claims, resolve coding disputes, and perform timely resubmissions to minimize outstanding receivables.
- Maintain organized warranty records, parts retention procedures, and documentation to ensure audit readiness at all times.
- Monitor warranty claim schedules, open repair orders, and warranty dashboard metrics.
Assistant Service Management
- Work alongside the Service Manager to oversee daily workshop flow, technician dispatch, and service advisor performance.
- Serve as a backup point of contact for customer escalations, ensuring high Customer Satisfaction Index (CSI) scores.
- Assist with training service advisors on proper repair order documentation, service write-ups, and warranty policies.
- Help enforce safety protocols, shop quality standards, and dealership productivity goals.
Qualifications & Requirements
- Experience: 2+ years of CDJR/Stellantis warranty administration or automotive service management experience strongly preferred.
- Technical Knowledge: Deep familiarity with CDJR warranty guidelines, labor time guides, claim submission tools, and Dealership Management Systems (DMS).
- Attention to Detail: Excellent analytical skills to catch documentation gaps before claim submission.
- Leadership: Strong communication and interpersonal skills to guide advisors, technicians, and factory representatives.
- Certifications: Current Stellantis/CDJR warranty or service manager certifications are a major plus.
- Must pass a background check, drug screen, and possess a valid driver’s license.
What We Offer
- Competitive Compensation: Generous base salary with performance-based bonuses/incentives.
- Benefits Package: Comprehensive medical, dental insurance options.
- Retirement: 401(k) plan with company matching.
- Time Off: Paid time off (PTO) and holiday pay.
- Growth: Continuous manufacturer training and long-term career advancement opportunities
How to Apply
Ready to take the next step in your automotive career? Submit your resume and a brief summary of your CDJR/Stellantis experience. Please do not call the dealership or just show up.
Job Type: Full-time
Work Location: In person
