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Patient Scheduling Coordinator Urgent Care

ST JOHNS HEALTH -
Jackson, WY

Job Details

Full-time
$22.68 - $27.00 an hour
13 days ago

Qualifications

Phone communication
In-person customer service
Office phone management

Full Job Description

Job Summary

Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.

Essential Functions

Registration/Data Entry

Completes all registration forms completely and accurately, including signatures, insurance information and proper billing documentation
Ensures patient information is entered into systems accurately and timely
Acquires appropriate documents and information from the patient at the time of service

Communication

Consistently responds to patients, public and employee requests (i.e., directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to appropriate person if needed.

Cashier Duties/Responsibilities

Obtains payments and accurately records payments in a timely manner.
Calculates and collects deductibles, co-pays, and co-insurance payments at the time of service.
Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.

Other Duties/Responsibilities

Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
Demonstrates the ability to multi-task efficiently.
Demonstrates the ability to research information as needed.
Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

Job Requirements

Minimum Education

Preferred: High school diploma or equivalent (GED certificate) or Associates degree

Minimum Work Experience

Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required

Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred. Able to adjust to different schedules and different clinics.

Functional Demands

Working Conditions

Clinic office settings. Frequent interruptions and stressful situations. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.

Physical Requirements

90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend and reach. Ability to lift 20 pounds.

Direct Reports: None

Reports to: Clinic Operations Manager Urgent Care

Internal and External Contacts: Patients and family members, visitors, vendors, staff members and general public.

Leadership Capabilities

Attention to Detail

Completes tasks in a way that ensures there are no errors
Methodically and patiently reviews work to identify any mistakes or discrepancies
Creates and stores documentation in a way that is thorough and easy to access.

Composure

·Remains calm when times are tough·Maintains balance when the unexpected happens

Time Management

Uses his/her time effectively and efficiently
Concentrates his/her efforts on the more important priorities
Gets more done in less time than others

Organizing

Can coordinate multiple activities and resources at once to accomplish a goal
Arranges information and files in a useful manner

Interpersonal Skills

Relates well to all kinds of people, up, down and sideways, inside and outside the organization
Builds appropriate rapport
Uses diplomacy and tact

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