Raybourn Group International Director of Membership
Raybourn Group International (RGI) is seeking a full-time director of membership to join our Indianapolis office.
RGI is an AMC Institute–Accredited Association Management Company dedicated to helping nonprofit organizations, trade associations, and professional societies thrive. We partner with mission-driven organizations across a wide range of industries, serving as an extension of their teams and providing the expertise, strategy, and operational support they need to achieve their goals.
Our team delivers comprehensive association management services, including executive leadership, strategic planning, membership growth and engagement, financial management, marketing and communications, advocacy, education and professional development, publications, and meeting and event management. Because we serve a diverse portfolio of clients, our staff have the unique opportunity to work on a variety of projects, develop broad professional skills, and make a meaningful impact across multiple organizations and industries.
RGI has been named as Best Places to Work in Indiana for the past six years.
Work Schedule:
Regular work hours are Monday through Friday, 8 a.m. – 5 p.m., with flexibility as needed. The position allows a hybrid schedule with up to two remote workdays per week.
Travel Requirements:
This position requires travel by air 2-3 times per year (approximately 2 weeks of travel). While at the event, must be able to work extended hours. Some international travel may be required.
What Success Looks Like
We're looking for someone who:
- Thrives in a fast-paced environment where no two days are exactly alike.
- Is comfortable balancing multiple projects, priorities, and stakeholders.
- Enjoys learning new industries, organizations, and subject matter.
- Can move between strategic thinking and hands-on execution.
- Takes initiative, adapts quickly, and embraces change.
- Is willing to grow into new responsibilities as the organization evolves.
Responsibilities:
The Director of Membership is integrally involved with members, volunteers, sponsors, and staff to execute the association’s strategic plan. Primarily manages strategies related to membership recruitment and engagement as well as sponsorship/partnership programs on behalf of the association, including the duties listed below as well as other related items as needed by the staff team.
Board of Directors, Volunteer Leadership Support
- Attend and participate in Board of Directors and Executive Committee meetings.
- Lead the production of necessary meeting materials, reports and dashboards and presents materials to the Board of Directors and Executive Committee.
- Draft annual membership budget and assist in monthly membership forecasting.
- Recommend, review, draft and uphold Association policies and procedures.
- Develop annual strategic plan objectives and action plan items.
- Support and provide oversight for various taskforces, and coordinate the necessary responsibilities of volunteers and staff.
- Work with the appropriate volunteer groups to identify programs/services to generate non-dues revenue for the Association.
- Design, deliver and tabulate membership satisfaction or needs assessment surveys.
- Offer staff perspective on organizational priorities and challenges.
Membership Development
- Leads the development and implementation of innovative membership strategies to advance the Associations mission.
- Use the membership database system to support Association initiatives.
- Oversee dues-related processes and procedures.
- Monitors industry trends and proactively adjusts membership programs to address emerging needs.
- Oversee follow-up with non-renewed members.
- Generate reports and dashboards to provide Association staff with the necessary insights into membership data.
- Lead measurement of the effectiveness of current membership programs and services and make recommendations to leadership for their future status.
- Assist the Member Services Coordinator with exit interviews and calls to lapsed members.
- Oversee member engagement initiatives and benchmarking, including volunteer recruitment/retention; encouraging members to participate in events, programs and services.
- In coordination with the Director of Communications and Marketing, assist in the creation of membership materials for prospects, new members and current member retention.
- Identify and recommend member benefits/opportunities/services that strengthen member educational and networking opportunities.
- Manage, review, distribute and produce the Association’s annual membership awards program.
- Lead strategic discussions related to award categories, addition of awards, removal of awards, and any other necessary changes.
- Evaluate the success of awards programming.
- Provide marketing team members with information for eNews, new member press releases.
Events
- Assist in the development and delivery of campaigns directed at generating event-related income through attendee registrations, sponsorships and other identifiable sources.
- Coordinate new member and volunteer recognition activities at the Annual Conference.
- Manage the creation of complex registration flows for the Annual Conference, and other in-person meetings/non-webinar events.
- Attend and provide reasonable support for Association in-person events.
Supervisory Responsibility and Staff Connections
- Supervises and mentors one employee.
- Collaborates with marketing and meetings directors on cross-functional projects.
RGI Project & Strategic Support
In addition to supporting assigned client responsibilities, this position plays an important role in supporting the broader operations and growth of Raybourn Group International. Responsibilities may evolve over time based on organizational priorities, client needs, and the individual's strengths and interests.
Potential responsibilities include:
- Provide operational and project management support for RGI initiatives and internal operations.
- Assist with process improvement efforts, documentation, and special projects that enhance organizational effectiveness.
- Support membership functions across multiple client associations.
- Learn new systems, processes, and subject matter areas quickly to support evolving client and organizational needs.
- Serve as a flexible team resource, stepping into new responsibilities and client assignments as organizational priorities change.
- Identify opportunities for continuous improvement and recommend solutions that enhance efficiency and member value.
KNOWLEDGE AND SKILL REQUIREMENTS:
Applicant should demonstrate the ability to coordinate all phases of the association’s membership strategy and be able to work closely with the Executive Director and other staff members to execute the work of the association, and have:
- Education level of a bachelor’s degree or equivalent.
- 5 years of experience in membership association management.
- Proven ability to develop and execute membership strategies.
- Experience in volunteer management.
- Ability to interact comfortably and professionally with members and potential members virtually and in-person.
- Familiarity with association management software (AMS) with the ability to quickly learn new systems and technology.
- Proficient in most Microsoft Office applications (specifically Word, Excel, PowerPoint), and AMS/CMS platforms.
- Strong interpersonal, written and oral communication skills.
- Strong attention to detail while keeping the overall goals of a project in mind.
- Proven ability to work as part of a team.
- Exercise discretion and independent judgment.
This job description is not intended to be and should not be construed as an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
REPORTING RESPONSIBILITY:
Supervision and performance evaluations of this position shall be the responsibility of the Executive Director.
- For more information about Raybourn Group International, visit www.raybourn.com.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of association management experience do you have?
- Have you worked with a Trade Association?
- Have you worked at an Association Management Company?
Work Location: In person
