Community | Action | Recognition | Experience
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
Overview
Club Brands is seeking a dynamic and personable Concierge Service Specialist to join our top-tier service team. This role is essential in providing exceptional support and resolvent services to our valued members. The ideal candidate will have a passion for fitness, a commitment to excellence, and a proactive approach to member satisfaction.
Why You’ll Love Working for Club Brands
Employee Owned – Club Brands is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Brands through our Employee Stock Ownership Plan (ESOP) and become employee owners
Free Memberships – You get FREE access to all our club locations because you deserve it.
Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
Career Growth – We believe in your potential. We offer opportunities for career advancement and training for everybody on our team.
Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
Member Assistance: Provide high-quality, personalized service to Club Fitness members, addressing inquiries, resolving issues, and ensuring an exceptional club experience.
Concierge Services: Deliver a range of concierge services, including but not limited to, Personal Training bookings, membership updates, and billing.
Issue Resolution: Proactively manage and resolve member concerns and complaints, ensuring timely and satisfactory outcomes while maintaining a positive club environment.
Communication: Act as the primary point of contact for members, communicating effectively via phone, email, and in-person interactions.
Facility Knowledge: Maintain a thorough understanding of all club services, programs, and amenities to provide accurate information and recommendations to members.
Customer Experience: Strive to exceed member expectations by providing personalized service and fostering a welcoming and supportive atmosphere.
Administrative Support: Assist with various administrative tasks, including updating member accounts, processing payments, and handling membership documentation.
Feedback Collection: Gather and report member feedback to the management team to help improve club services and member satisfaction.
Team Collaboration: Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience.
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Education: High school diploma or equivalent required; bachelor’s degree in hospitality, business, or a related field preferred.
- Experience: Minimum of 2 years of customer service experience, preferably in a high-end hospitality, fitness, or concierge environment.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach to member issues.
- High level of organization and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems and customer service software.
Personal Attributes:
- Passion for fitness and a healthy lifestyle.
- Positive attitude and professional demeanor.
- Commitment to providing exceptional member experiences.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Club Brands is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices of law.
