The Recreation Supervisor is responsible for overseeing daily operations of the Recreation Center and pool facilities, ensuring a safe, clean, and engaging environment for all guests. This role leads and supports recreation attendants, pool attendants, and lifeguards while maintaining high service standards and compliance with all safety regulations.
Key Responsibilities
Daily Operations
Supervise the day-to-day operations of the Recreation Center and pool areas
Ensure all facilities are clean, organized, and guest-ready at all times
Oversee opening and closing procedures for both areas
Staff Supervision
Lead, coach, and support recreation staff including attendants and lifeguards
Create daily assignments and ensure tasks are completed efficiently
Provide ongoing training and guidance to team members
Address performance concerns and escalate to management when necessary
Guest Experience
Provide exceptional guest service and create a welcoming environment
Address guest questions, concerns, and complaints in a professional manner
Ensure all team members are delivering consistent, high-quality service
Safety & Compliance
Enforce all pool and recreation facility rules and policies
Ensure lifeguards are attentive and adhering to safety protocols
Respond to emergencies and incidents following established procedures
Complete and submit incident reports as required
Maintain compliance with local health and safety regulations
Activities & Programming
Facility & Equipment Management
Conduct regular inspections of equipment and facilities
Report maintenance issues promptly to management
Ensure proper use and storage of all equipment
Communication & Reporting
Qualifications
Previous supervisory or leadership experience preferred
Experience in recreation, hospitality, or aquatic environments preferred
Strong communication and interpersonal skills
Ability to handle high-pressure situations calmly and effectively
CPR/AED certification not required but willingness to obtain would be great
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift and move equipment (up to 50lbs)
Ability to work both indoors and outdoors in varying weather conditions
Schedule Requirements
Must be available to work weekends, holidays, and flexible shifts
Seasonal availability required during peak resort operations
Work Environment
Fast-paced hospitality environment
Indoor Recreation Center and outdoor pool settings
Frequent interaction with guests of all ages
Additional Expectations
Maintain a professional appearance and adhere to uniform standards
Act as a role model for all recreation staff
Support overall resort operations and assist other departments when needed
Rate of pay: $18 per hour
