Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.
Essential duties and responsibilities
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Trouble shoot field issues to reproduce and when possible, identify the root cause
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Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
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Provide clear and timely communication to keep all relevant parties informed
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Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
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Lead internal and customer-facing calls as needed
Requirement / Qualifications
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BS/MS degree in Computer Science or a related subject or equivalent experience
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Good oral and written communication, and interpersonal skills
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Ability to adapt, multi-task, and manage changing priorities
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Self-motivated, ability to learn and apply new skills quickly
Desired knowledge and skills
A candidate with any of the following will be at an advantage:
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Knowledge of the data center domain and DCIM tools
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Working experience with Linux based environments (RHEL/Rocky preferred)
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Java, ANSI SQL, and general programming skills
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Experienced in using PostgreSQL, Jira, or GitHub
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Experience with virtualization (e.g., VMware, Nutanix, docker)
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Scripting skills (e.g., shell scripts, Ruby, Python, Perl)
Why Sunbird
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We are all about delighting our clients and live/breathe the end client/user experience
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We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
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