Description:
POSITION TITLE: Automotive Service Writer
REPORTS TO: Service Manager
DEPARTMENT: Service
POSITION SUMMARY: The Automotive Service Writer acts as the liaison between customers and the service department to ensure timely and accurate service and build customer relationships.
Essential Job Functions:
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Provides helpful, friendly and respectful customer service with a We Can Do That attitude.
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Combines advanced automotive knowledge with strong leadership skills to effectively collaborate with the service technician team to ensure best in class service to customers.
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Builds strong customer relationships to generate repeat customers.
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Creates work schedules and manages service center workflow.
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Leads and mentors junior technicians to assist in their growth and development.
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Road tests vehicles.
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Maintain a clean and safe work environment.
Secondary Job Functions:
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Cross train in other areas as needed.
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Other duties as assigned
Requirements:
Position Requirements:
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Minimum 2 years of experience as an Automotive Service Technician.
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Must possess a valid Driver’s License.
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ASE Certifications and/or a technical school degree are preferred but not required.
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Strong communication skills
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Great attitude!!
