The AI Activation & Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management.
This role operates across presales, delivery, and offering development, with a strong focus on driving services revenue, ensuring high-quality delivery, and building scalable, repeatable solutions.
Key Responsibilities
Sales Support & Customer Engagement
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Partner with Sales and Presales teams to support AI opportunities and drive services attach
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Act as a subject matter expert in customer discussions, workshops, and executive presentations
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Contribute to proposal development, including scoping, value articulation, and solution design
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Position AI Adoption & Change Services as a critical element of AI success
Customer Delivery & Program Leadership
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Lead delivery of:
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AI Adoption and Change services
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AI enablement sessions (e.g., Copilot Promptathons)
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Envisioning and Design Thinking engagements
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Manage end-to-end AI adoption programs, including:
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readiness assessment
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adoption strategy design
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training and enablement
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adoption tracking and optimization
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Ensure programs deliver measurable business outcomes aligned to customer goals
Partner & Vendor Management
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Manage delivery through a mix of Lenovo teams and external partners
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Ensure high standards of delivery quality, consistency, and customer experience
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Establish and maintain strong relationships with delivery partners
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Support scaling of services delivery capacity through partner ecosystem
Offering Development & Standardization
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Contribute to the evolution of Lenovo’s AI Adoption & Change Services portfolio
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Develop and refine:
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standardized service packages
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reusable delivery frameworks and assets
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scalable service models
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Support transition from bespoke engagements to repeatable, productized services
Internal AI Adoption & Enablement
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Support internal AI adoption initiatives across Lenovo teams
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Contribute to activation of programs such as AI Library and AI Ambassador initiatives
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Activate Presales teams with tools, messaging, and assets to position AI services
Governance & Continuous Improvement
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Track and report on key adoption and delivery metrics
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Capture customer feedback and incorporate into service improvements
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Ensure alignment between delivery execution and expected business outcomes
Position Requirements
Basic Qualifications
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8–12+ years of relevant experience in:
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consulting, change management, or digital transformation
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AI adoption, SaaS enablement, or enterprise transformation programs
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Proven experience in customer-facing roles, including:
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presales support
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workshop facilitation
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delivery of transformation or adoption programs
Preferred Qualifications
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Experience working with AI technologies (e.g., M365 Copilot, GenAI solutions)
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Experience working in global or matrix organizations
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Experience managing external partners or delivery vendors
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Strong communication and presentation skills with ability to engage senior stakeholders
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Ability to operate across multiple domains: sales, delivery, and service development
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Experience with organizational change management methodologies (e.g., PROSCI/ADKAR)
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Strong stakeholder management and collaboration skills in complex environments
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Structured, outcome-driven mindset with focus on measurable impact
