Job Summary
We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, manage financial performance, and ensure smooth daily operations. Your leadership will inspire teams, foster a welcoming environment for guests, and uphold the highest standards of hospitality. This is an exciting opportunity for a motivated professional passionate about delivering memorable guest experiences and optimizing hotel performance.
Duties
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and exceptional service delivery
- Develop and implement strategic plans to maximize revenue, occupancy rates, and profitability through effective revenue management techniques
- Manage hospitality operations budgets, monitor financial performance, and control costs to meet financial targets
- Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and high-performing team
- Ensure outstanding guest relations by addressing guest inquiries and resolving issues promptly with a focus on customer service excellence
- Maintain compliance with safety regulations, hotel policies, and industry standards while fostering a positive work environment
- Oversee night audit procedures and manage multi-line phone systems with professional phone etiquette to ensure efficient communication
Requirements
- Proven experience in hotel management or hospitality management roles with supervising experience in managing teams within a resort or hotel setting
- Strong leadership skills with the ability to motivate staff and manage diverse teams effectively
- Excellent customer service skills with a focus on guest satisfaction and guest relations
- Knowledge of revenue management strategies, budgeting, financial operations, and managing hospitality operations budgets
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Familiarity with front desk operations, night audit processes, multi-line phone systems, and phone etiquette
- Experience in managing human resources functions within the hospitality industry including hiring, training, and performance management
- Strong organizational skills with attention to detail in overseeing hotel services such as guest services and resort amenities
- Hospitality background with extensive hotel experience preferred
Join us as our Hotel General Manager to lead our team toward excellence! Bring your passion for hospitality, leadership expertise, and commitment to creating unforgettable guest experiences. We value energetic professionals ready to make a positive impact every day!
Pay: $52,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
