At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities
As a Dental Office Manager, you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance.
Key Responsibilities:
- Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS)
- Optimize provider schedules, patient flow, and appointment confirmation processes
- Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization
- Ensure accurate registration, insurance verification, referrals, and payment processing
- Verify treatment plans, consents, and lab cases are completed and documented timely
- Manage scheduling to reduce no-shows and improve patient retention
- Train, coach, and mentor front office staff while providing performance feedback
- Resolve escalated patient concerns and ensure service excellence
- Collaborate across departments to support whole-person care and service integration
- Ensure compliance with HIPAA, OSHA, and organizational policies
- Maintain office operations including supplies, cleanliness, and overall clinic presentation
- Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction
What You Bring:
- High school diploma or GED
- 2+ years of front office experience in a dental setting (management experience preferred)
- Strong knowledge of dental terminology, insurance, and scheduling workflows
- Proven leadership, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with a patient-first mindset
- Commitment to quality care, accountability, and service excellence
- Preferred: Bilingual in Spanish
Ready to Make a Difference?
Join a compassionate, fast-paced team where your leadership and impact truly matter.
Apply today and grow your career with MyCHN.
