The Scheduling Coordinator is responsible for ensuring our providers have an up-to-date work schedule to ensure availability of appointments for our NEMS patients. They will be responsible for coordinating and scheduling appointments. This candidate will also provide administrative support to Clinic Operation and Call Center.
Maintains providers schedule i.e., on-call, vacations, meetings, etc.
Reviews coverage and ensures adequate patients access to care at NEMS by coordinating or alerting medical directors when access is inadequate
Responsible to open, close and release provider schedules based on providers’ time off request and call outs
Retrieves time off request records from HR system
Retrieves the day-of time off requests and update provider schedules accordingly
Coordinates with clinic front desks and call center to re-direct patient appointments and rescheduling as appropriate
Supports development, revision, and maintenance of provider scheduling guidelines
Supports development or revision of front desk or call center scheduling workflows
Responsible to enter data accurately in EHR patient appointment module
Provides administrative support to clinic operation and call center
Reviews and ensures adherence to provider scheduling guidelines, identifies and reports anomalies
Follows policies and procedures to contribute to the efficiency of the department
Understand NEMS Employee Handbook for no shows, call offs, leaves of absences, etc.
Ability to analyze a situation, make decisions and think independently
Performs competency check on new front desk staff
Communicates and trains new front desk and call center agents on scheduling guidelines
Updates and trains all front desk and call centers on scheduling guidelines
Supports the maintenance of all clinic staff schedules
Performs other job duties as required by manager/supervisor
High school diploma or General Education diploma required
Three years of experience in a health care setting and scheduling experience preferred
Familiarity with medical scheduling in Epic is a must
Strong time management skills
Able to apply critical thinking skills
Able to provide excellent problem-solving skills, organizational skills and attention to detail is a must
Ability to keep sensitive information confidential
Outstanding communication skills
Excellent interpersonal skills
Comfortable with interacting with mid- and senior management
NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).
