OVERVIEW:
Under the direction of the Human Resource Manager, the HR Assistant serves a hybrid function
within the Human Resources Department. This role acts as the primary HR Assistant for the Philadelphia
corporate office, managing day-to-day operations and compliance. Simultaneously, this role serves as a
strategic HR Assistant for the field offices, acting as a consultant to branch leadership on
human capital management, employee relations, and workforce planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Partner with Branch Managers to align HR strategies with business goals, identifying
workforce trends and proposing solutions to improve retention and engagement.
- Manage and resolve complex employee relations issues in regional offices. Conduct effective,
thorough, and objective investigations into complaints, harassment allegations, or policy
violations.
- Provide day-to-day performance management guidance to regional leadership (e.g., coaching,
counseling, career development, and disciplinary actions).
- Assist regional managers with staffing strategies, succession planning, and restructuring needs to
ensure operational efficiency.
- Represent the HR Department to internal and external customers, responding to inquiries and
employment verification requests.
- Review benefits information with associates and assist with enrollment in Benefit Plans as
needed.
- Ensure compliance with federal, state, and local employment laws and AmeriBest policies,
including HIPAA privacy guidelines.
- Participate in investigatory activities and rollouts of new HR initiatives across the organization
- Ability to understand the business operations in Allentown and Pittsburgh and apply HR
principles to support those goals.
- Strong ability to mediate conflict and conduct sensitive investigations.
- Communicates persuasively; listens and gets clarification. Excellent organizational, oral, and
written communication skills.
- Able to manage competing demands (Generalist vs. BP tasks) and independently prioritize work
responsibilities.
COMPLIANCE AS REQUIREMENT OF PERFORMANCE:
Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a
part of each associate’s performance to follow these requirements:
- All associates are expected to participate in any investigatory activities.
- All associates are expected to report any violation of AmeriBest policies and procedures.
- All associates are expected to conduct themselves in an ethical manner consistent with the
AmeriBest mission statement and Standards of Conduct.
- All associates are expected to protect the privacy of protected records and must conduct
themselves consistent with all applicable laws and policies regarding privacy protection,
including HIPAA and state specific privacy laws.
