We are seeking a dedicated individual to provide exceptional technical support to our users. The ideal candidate will possess a strong understanding of IT systems and a passion for helping others.
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Respond to user inquiries and provide troubleshooting assistance for hardware and software issues.
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Install, configure, and maintain computer systems, printers, and other peripherals.
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Monitor and manage IT asset inventory.
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Document and track support requests using the help desk software.
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Assist in the deployment of new software and hardware solutions.
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Provide training and guidance to end-users on basic IT procedures.
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Proven experience in a technical support or help desk role.
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Strong knowledge of Microsoft Windows and Office Suite.
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Familiarity with networking concepts and troubleshooting.
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Excellent communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Relevant certifications such as CompTIA A+, ITIL, or similar.
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Experience with ticketing systems and remote support tools.
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Understanding of Mac OS and Linux environments.
