Professional Roofing Solutions & Construction LLC is looking for a dependable and professional Customer Service Representative to join our team.
We are a growing roofing and exterior restoration company that works with homeowners on roofing, siding, gutters, storm restoration, and insurance-related projects. We are looking for someone who is organized, friendly, professional, and great on the phone.
This position is a great fit for someone who enjoys helping people, staying organized, communicating clearly, and being part of a team. This role is very important because our customers rely on us for clear communication, timely updates, and support throughout the entire process.
Responsibilities
As a Customer Service Representative, you will help support our customers and internal team by handling communication, scheduling, notes, and follow-ups.
Responsibilities include:
- Answer incoming customer phone calls in a professional and friendly manner.
- Make outbound customer calls when needed.
- Answer scheduled evening/night and after-hours phone calls from homeowners.
- Respond professionally to homeowners who call in the evening with questions, concerns, or urgent issues.
- Document all customer calls clearly in the company system/CRM.
- Schedule appointments, inspections, follow-ups, and other customer-related calls.
- Communicate updates to homeowners throughout the process.
- Enter and update customer information in the company system.
- Add detailed notes after every customer interaction.
- Help follow up on missing paperwork, signatures, checks, photos, or required documents.
- Assist the sales team, production team, and office staff with customer communication.
- Help direct customer questions to the correct department.
- Handle customer concerns with patience and professionalism.
- Escalate emergency or time-sensitive issues to the proper manager when needed.
- Keep track of assigned tasks and make sure follow-ups are completed.
- Help maintain a positive and organized customer experience.
- Support daily office operations as needed.
Qualifications
We are looking for someone who is:
- Friendly, professional, and easy to talk to.
- Dependable and reliable, especially with scheduled after-hours phone coverage.
- Organized and detail-oriented.
- Comfortable speaking with customers on the phone.
- Calm and professional when handling upset or confused customers.
- Able to multitask in a fast-paced office environment.
- Good at taking notes and following processes.
- Comfortable documenting calls and updates accurately.
- Willing to learn about roofing, insurance claims, and company procedures.
- A team player with a positive attitude.
- Strong with communication and follow-through.
Preferred Experience
- Customer service experience.
- Office or administrative experience.
- Experience answering phones.
- CRM or scheduling software experience.
- Roofing, construction, or insurance experience is a plus, but not required.
Requirements
- Strong phone and communication skills.
- Basic computer skills.
- Ability to type notes accurately.
- Ability to stay organized.
- Dependable attendance.
- Professional attitude.
- Willingness to learn.
- Availability for scheduled evening/night or after-hours phone coverage as needed.
Pay
Pay is based on experience.
Why Work With Us?
At Professional Roofing Solutions & Construction LLC, communication is a major part of what we do. We want every homeowner to feel informed, supported, and taken care of throughout the process.
This role is important to our company because clear communication keeps customers updated and helps every department work better together. We are looking for someone who can represent our company professionally, answer calls with confidence, and help create a positive customer experience.
If you are dependable, organized, professional on the phone, and enjoy helping people, we would like to meet you.
Apply today and tell us why you would be a great fit for our team.
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
