Zenith Primary & Urgent Care is seeking an experienced, professional and compassionate Medical Receptionist/Front Desk Coordinator to join our Marlborough team.
Zenith is a highly rated, independent practice providing both urgent care and primary care services to the MetroWest community. This position is ideal for someone who enjoys helping patients, works well in a fast-paced environment and wants to build a long-term career in healthcare.
Previous medical front-desk experience is strongly preferred. Candidates who speak Spanish or Portuguese are especially encouraged to apply.
Why join Zenith?
- Competitive compensation based on experience
- Paid training and structured onboarding
- Health and dental insurance for eligible full-time employees
- 401(k) retirement plan
- Paid time off and paid sick time
- Opportunity to work in both primary care and urgent care
- Potential advancement into senior front-desk, patient-care coordination or practice-management responsibilities
- Optional clinical cross-training based on interest, qualifications and practice needs
- Supportive, physician-led team
- Free on-site parking
Responsibilities
- Welcome patients and provide a professional, compassionate first impression.
- Register and check in scheduled and walk-in patients.
- Verify demographics, insurance coverage, identification and required forms.
- Collect copayments, deductibles and outstanding patient balances.
- Schedule primary care, urgent care and follow-up appointments.
- Answer incoming calls and route clinical messages appropriately.
- Communicate with patients through telephone, text, fax and the patient portal.
- Coordinate referrals and communicate with specialist offices as needed.
- Monitor appointment schedules and help maintain efficient patient flow.
- Follow up with patients regarding recommended visits and outstanding care needs.
- Scan, upload and accurately maintain documents in the electronic health record.
- Assist with insurance verification, billing tasks and daily charge reconciliation.
- Maintain accurate administrative records and daily activity logs.
- Keep the reception area organized, clean and welcoming.
- Support clinicians and administrative staff with daily office operations.
- Protect patient confidentiality and comply with HIPAA requirements.
- Use Spanish or Portuguese language skills to assist bilingual patients, when applicable.
- Complete additional administrative duties as needed.
Qualifications
- At least one year of medical reception, medical office or comparable healthcare experience preferred
- Experience with patient registration, scheduling and insurance verification preferred
- Familiarity with electronic health record systems preferred
- Proficiency with Microsoft Office or Google Workspace
- Strong attention to detail and organizational skills
- Professional telephone and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Dependable, punctual and comfortable working as part of a team
- Spanish or Portuguese fluency is strongly preferred
- High school diploma or equivalent required
Schedule requirements
- Availability for weekday shifts between 8:00 a.m. and 7:00 p.m.
- Availability to participate in a rotating weekend schedule between 8:00 a.m. and 4:00 p.m.
- Exact schedule and weekend frequency will be discussed during the interview
Work location: In person— 757 Boston Post Road East, Marlborough, MA 01752
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Paid sick time
- Paid training
Application Question(s):
- Are you available to work on two weekends in a month?
- Are you available for 8AM to 7PM shift for 2-3 weekdays in a week?
- Are you looking for full-time, part-time or per-diem job?
Experience:
- clinical front desk: 1 year (Preferred)
Language:
- Spanish or Portugese (Preferred)
Ability to Commute:
- Marlborough, MA 01752 (Preferred)
Work Location: In person
