Dental Office Assistant - Business Assistant

Waterman Dental Care -
Mount Dora, FL

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Job Details

Full-time

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Customer communication

Full Job Description

Join the Team at Waterman Dental Care – New Office Opening in Mount Dora!

Are you looking for a rewarding career with a growing dental team? Waterman Dental Care is excited to open our brand-new office in the Mount Dora area, and we're searching for a friendly, organized, and team-oriented Dental Receptionist to join us!

While dental experience is a plus, it is not required. We are happy to train the right candidate who brings strong customer service skills, a positive attitude, and a willingness to learn.

What We're Looking For:

Excellent customer service and communication skills
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Team-oriented mindset with a willingness to help others
Positive attitude and eagerness to learn
Dental experience is a plus, but not required

What We Offer:

Full-time opportunity
Paid training
Medical benefits
Dental benefits
Paid Time Off (PTO)
Paid holidays
401(k) retirement plan
Growth and development opportunities

This is a wonderful opportunity to join a brand-new office from the ground up and help create an exceptional experience for patients and team members alike.

Apply today and start your next career adventure with Waterman Dental Care!

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
Front loaded education and training, providing you the opportunity to develop to your full potential
Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
Access to on-demand Daily Pay

Minimum Qualifications

Experience working in a fast-paced and customer-centric environment
Excellent communication and organizational skills
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Dentrix or other dental software experience

Physical Requirements:

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person) periodically throughout the year
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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