JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):
SUMMARY:
Professional Experience
-
Preferably 6 month’s experience in any field where exceeding customers’ expectations were met
Hotel Experience
-
Be flexible and willing to perform other tasks as necessary or requested
-
Wear hotel uniform in compliance with hotel standards
-
Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
-
Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
-
Consistently interact with the guests in an effort to provide a superior breakfast experience.
-
Communicate feedback to hotel management
-
Maintain Food Service quality and safety standards
-
Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.
Job Requirements:
-
Must have excellent customer service skills and a stable work history
-
Must be able to work entire shift on feet at a quick pace
-
Must be flexible to work any shift as needed to include weekends
Emotional Intelligence
-
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
-
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
-
Ability to anticipate guests’ needs
-
Embraces and respects diversity and multicultural environment
Education
-
Background screening for previous criminal history
-
Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
-
At least a high school diploma or G.E.D.
Computer Experience
-
Microsoft Word
-
Excel
-
Data entry
-
Database management systems
Strengths
Social
-
Speaks in guests’ preferred language
-
Hotel is a smoke-free property
-
Organizational
-
Administrative
-
Sales
