Customer Service Assistant Manager - Bilingual/Remote
Job description:
ABOUT US
National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store – in large part because of the great people who work with us each day.
CAREER
Are you looking for a rewarding career that enables you to help people on their health journey while you work remotely? Do you have a positive outlook and thrive working in a dynamic and fast-paced environment? Have you worked as a manager or assistant manager in a health food store or natural health clinic? Do you speak both English and French?
If this sounds like you, National Nutrition is looking for talented leaders a who love using their skills to teach and motivate team members how to give customers the best supplement information for their individual concerns.
You’ll need to bring experience, ambition, a positive attitude, and a passion for natural health.
At National Nutrition our mission is to support our customers in their natural health journey and ensure that they are receiving the highest level customer service and knowledge. Our managers play a critical role in leading our team on that mission.
We invest in our leaders and offer training and education to increase their knowledge of nutrition and to optimize their professional skills
An important part of this position is your ability to speak both English and French fluently to ensure we are able to help all of our customers across the country.
Position Details:
The role of the Assistant Manager within our customer service department is to support our team of natural health consultants, to ensure that we are offer the highest level of customer service at all times.
This position will require direct interaction with the customers – assisting them with orders, issues or consultations as needed. The person within this role will be trained to be fully capable at all aspects of the natural health consultant position.
The assistant manager will be expected to assist the natural health consultant team. Offering support and ensuring the team is staying up to date on current procedures as well as adjusting to any procedural changes made.
The assistant manager will help with higher level management tasks that help to ensure that all customers receive the best service.
This position requires a candidate with a proven management background that is familiar with motivating a highly successful team, assisting with all levels of customer concerns, providing constructive feedback and follow-up.
This position does require high amounts of screen time within a dedicated personal office space within your home.
A key candidate will also require technical proficiency, excellent communication skills both verbal and written, proven leadership skills and adaptability. A desire to help both our customers and staff achieve the best service levels possible.
Core Competencies
You are expected to have a command of each of the professional skills below:
*5+ year(s) Health Food Store experience
*3+ year(s) experience as a Manager or Assistant Manager
*Excellent interpersonal and communication skills
*Highly Adaptable
*Self motivated and able to work independently
*Approachable and friendly demeanour
*Advanced computer skills
*Initiative to maintain productivity of self and team without direction
*Proven leadership abilities
Responsibilities
*Ability to provide exceptional customer service
*Provide product information regarding Nutritional Supplements
*Answer telephones and chats quickly and proficiently
*Execute customer needs efficiently – placing orders, helping address concerns or providing consultations.
*Excel at managing tickets within our helpdesk ticketing system
*Work with sales and shipping departments to identify and implement improvements to current services
*Ensure that junior team members are organized and carrying out assigned tasks
*Develop and implement policies to optimize customer service
*Participate in ongoing learning, including supplier training's, webinars, and telephone training's
BENEFITS
National Nutrition has opportunities for all of its employees
Excellent employee discounts
Excellent opportunities for Career Growth
Strong culture of promoting from within
Education programs for Personal/Professional Growth- Supplier webinars, online training, company seminars.
Department: Customer Service
Title: Assistant Manager
Job Type: Full Time – Permanent
Location: Remote
Reports to: COO & CCO
Rate of Pay: $24.00 - $26.00 per hour – depending on experience
Start Date: Immediately
Natural Health Product Knowledge & experience is required.
Expected Availability: Must be available weekdays, evenings & weekends
Bilingual in English and French required
Education:
- Bachelor's Degree (Required)
- Holistic Nutrition (Preferred)
Experience:
- Supplement: 5 years (required)
- Management/ supervisor: 3 years (required)
Do you think you would make a great addition to our dedicated team? If so, please submit your resume and cover letter.
Please note, that only qualified candidates will be contacted.
Careers
http://www.nationalnutrition.ca/careers.aspx
What customers are saying about National Nutrition
https://www.youtube.com/watch?v=gAlRTPSa_bI
What our staff is saying about National Nutrition
https://www.youtube.com/watch?v=lGJgVmbESYk
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Work Location: Remote
