Operations ManagerVida Hotel & Residences | Miami, Florida
Lead Luxury. Inspire Excellence. Deliver Unforgettable Experiences.
Vida Hotel & Residences is seeking a dynamic, hands-on Operations Manager to oversee the day-to-day operations of our luxury boutique hotel and residential property in the heart of Miami. This key leadership position is responsible for ensuring operational excellence, delivering exceptional guest experiences, and leading a high-performing team dedicated to personalized service.
If you are an experienced hospitality leader with a passion for luxury service, team development, and operational excellence, we invite you to join our growing Urbana Hospitality family.
What You'll Do
- Lead the daily operations of the hotel while maintaining the highest standards of luxury boutique hospitality.
- Provide leadership and support to Front Office, Guest Services, Housekeeping, Valet, Engineering, Security, and other operational departments.
- Ensure seamless execution of guest arrivals, VIP experiences, owner stays, and special events.
- Drive guest satisfaction by proactively resolving service issues and fostering a culture of anticipatory, personalized service.
- Partner closely with department leaders to maximize operational efficiency, service consistency, and team performance.
- Assist with staffing, scheduling, labor management, payroll review, inventory control, and operational planning.
- Maintain a visible leadership presence throughout the property, coaching team members and engaging with guests.
- Promote compliance with company policies, safety procedures, and luxury service standards.
What We're Looking For
- Minimum 3–5 years of progressive hotel operations leadership experience.
- Previous luxury, boutique, upscale hotel, or resort experience strongly preferred.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Proven ability to lead, motivate, and develop high-performing teams.
- Exceptional guest service, communication, and problem-solving skills.
- Strong organizational and operational management abilities with excellent attention to detail.
- Experience with hotel property management systems such as Opera PMS, Hosteeva, or similar platforms.
- Knowledge of Forbes luxury service standards is highly desirable.
- Bilingual candidates are encouraged to apply.
Why Join Vida Hotel & Residences?
At Urbana Hospitality, we believe exceptional guest experiences begin with exceptional team members. We foster a culture built on integrity, collaboration, innovation, and personalized service, where every leader is empowered to make a meaningful impact.
We Offer
- Competitive salary
- Performance-based bonus opportunity
- Comprehensive medical, dental, and vision insurance
- Company-paid life insurance
- Short- and long-term disability coverage
- 401(k) retirement plan with company match
- Paid Time Off
- Professional development and advancement opportunities
- The opportunity to help shape the guest experience at one of Miami's premier luxury boutique hotel and residential destinations
If you're ready to lead with passion, elevate service standards, and inspire an exceptional hospitality team, we'd love to hear from you.
Equal Opportunity Employer
Vida Hotel & Residences, an Urbana Hospitality company, is committed to creating a workplace where all individuals are treated with dignity, respect, and fairness. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit, business needs, and performance.
We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
At Vida Hotel & Residences, we believe that a diverse and inclusive workforce strengthens our culture, enhances innovation, and enables us to deliver exceptional experiences for our guests, residents, owners, and one another.
Background check required.
Pay: From $70,000.00 per year
Language:
Work Location: In person
