MUST HAVE PRIOR MEDICAL SCHEDULER EXPERIENCE,.
MUST BE FROM LANCASTER AREA
Overview
We are seeking a dedicated and detail-oriented Appointment Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient appointments, verifying insurance information, and ensuring smooth communication between patients and medical staff.
Duties
- Schedule and coordinate patient appointments efficiently across multiple clinics or departments
- Verify insurance coverage and perform insurance eligibility checks using systems like Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or other EMR/EHR platforms
- Review and update patient records ensuring accuracy and confidentiality in compliance with HIPAA regulations
- Assist with documentation review related to care plans, billing codes (CPT, ICD-10/ICD-9), and medical records management
- Manage multi-line phone systems with professional phone etiquette to handle appointment inquiries and patient follow-ups
- Perform insurance verification procedures and communicate coverage details to patients
- Support front desk operations including patient check-in/out processes and filing of medical records
- Maintain accurate documentation of appointment schedules and patient interactions using Microsoft Office tools or specialized office management software
- Provide exceptional customer service by addressing patient questions promptly and courteously
- Collaborate with clinical staff to facilitate smooth clinic operations and ensure timely patient flow
Skills
- Familiarity with health information management practices and HIPAA compliance standards
- Experience with insurance verification processes for Medicare and other providers
- Excellent organizational skills with attention to detail in managing appointments and medical records
- Effective communication skills including phone etiquette and bilingual abilities are a plus
- Ability to work efficiently in a fast-paced healthcare environment with office experience in medical or dental clinics
- Prior experience supporting medical administrative functions such as intake procedures, care plan coordination, or front desk operations
We are EOE
INDCON
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Healthcare appointment scheduler: 3 years (Required)
Work Location: In person
