Overview: Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. The Guest Ambassador 2 enhances customer relationships by driving the Service Essentials to create personal experiences by creating a world class environment. Work location may be at various campus offices. Responsibilities:
- Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
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Anticipate guests' needs and respond promptly
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Communicate the needs and observations of guests to other appropriate parties
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Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
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Support all departments and personnel to maintain positive company culture
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Coordinate with internal and external parties to ensure seamless experiences
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Act as a liaison between, to, and for all departments and the company as a whole
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Keep track of current personnel, company news, operations, and policies
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Provide support for any celebrations, escalations, or special circumstances in the customer experience
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Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
Responsible for all individuals signing-in for their visit:
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Individuals must sign the Patriot Act presented
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Individuals should be presented with identification
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Individuals should be escorted by a Cirrus employee
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Send, receive, and assist with mail/parcel shipments and maintain healthy relationships with the delivery drivers
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Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
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Monitor parking at each building and provide visitors with parking passes during their visit
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Keep track of building accessibility, both in personnel badge access and in building lock schedules
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Keep track of local employee perks, such as Zoo passes, Top Golf passes, and discount codes
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Provide coverage to other Guest Ambassador locations as needed
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Provide training and shadowing opportunities for new hires and other team members
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Utilize company scheduling applications, digital communications, and in-person intel to develop and maintain weekly reports shared to all guest experience departments
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Concierge Reports cover: weekly delivery and training schedules, daily attendance, lunch orders, arrival and departure information, and any associated accommodations for that week
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Compile on-site visitor lists weekly; order, organize, and distribute customer and visitor badges daily
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Work with third-party vendors to provide additional services for all guests and personnel (i.e. catering, rental car companies, provisions, badges, etc.)
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Receive and process aviation fuel orders and bill external customers accordingly
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Manage a fleet of courtesy vehicles, keeping track of fuelings, service, and detailing, as well as a daily log of usage
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Intake all calls to the campus phone number
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Provide campus tours and general information to prospective owners, visitors, and/or colleagues
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Assist with coordinating and executing campus events, large meetings, and/or group meals
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Support the curation of the Customer Experience gifts for each delivery
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Serve in Administrative Assistant capacity for site leaders
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Assist with developing articles for the Cirrus HUB
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Perform general administrative tasks – various departmental projects, filing, data entry, calendar management, etc.
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Establish business partner relationships with local Restaurants, Hotels, Spas, Golf courses, Car rental and additional activities in the area.
For Remote Locations:
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Place order for New Hire and/or Internal Employees additional uniforms via CINTAS
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Prepare, manage, and maintain financial records for monthly review by accounts payable and receivable and ensure that all invoices (FBO, OTC, Workorder) are entered in a prompt and accurate manner
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Prepare welcome packet to include welcome letter, HR, and IT documentations for new hire
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Energize the Cirrus Service Essentials
Qualifications:
- High school diploma or equivalent required. Associates or Bachelors in Hospitality preferred.
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1-3 years in current Cirrus role and/or 2-3 years of customer service, marketing, sales, hospitality and/or aviation required
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2+ years' administrative assistant experience required
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1+ years' billing or accounting experience preferred
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1+ years' experience in retail management of POS, inventory control and product placement preferred
Our Benefits: Cirrus provides a range of exciting benefits, including:
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options-
Employer-Paid Coverages: Group term life, short- and long-term disability insurance
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Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
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Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
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401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
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PTO: Various PTO plans starting at 100 hours accrued within the first year
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Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
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Career Development: Tuition reimbursement program and professional growth opportunities
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Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
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Community & Engagement: Company and employee clubs at various locations
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
