Member Experience Manager
StretchZone -The Vintage
Health, Wellness & Fitness Professionals
Compensation
Base Hourly + Commission
Help People Move Better, Feel Better, and Live Better
At StretchZone, our mission is to improve the quality of life for as many people as possible through practitioner-assisted stretching.
We are looking for an energetic, positive, and people-focused Member Experience Manager who is passionate about health, wellness, and helping others reach their goals. This is more than a front desk or sales position—you will serve as a guide, educator, and relationship builder throughout our members’ wellness journey.
WHAT YOU’LL DO
Create an Exceptional Member Experience:
- Welcome every member and guest with enthusiasm and professionalism.
- Build relationships that make every client feel valued and supported.
- Manage scheduling, member communication, and resolve concerns.
- Protect and enhance the positive culture of the studio.
Guide New Members:
- Conduct introductory stretch consultations and studio tours.
- Educate guests on practitioner-assisted stretching.
- Understand goals and recommend appropriate membership or packages.
- Follow up with prospective members and build lasting relationships.
Drive Growth & Retention:
- Improve member retention through meaningful touch points.
- Encourage referrals and community involvement.
- Participate in local events and partnerships.
- Support studio revenue and membership growth.
WHAT SUCCESS LOOKS LIKE:
- Passion for helping others.
- Strong communication and relationship-building skills.
- Competitive, goal-oriented mindset.
- Excellent organization and time management.
- Ability to work in a fun, fast-paced team environment.
Qualifications:
- Experience in customer service, hospitality, fitness, wellness, or sales preferred.
- Comfortable with phone outreach, networking, and educating clients.
- Professional, positive, and self-motivated.
Compensation & Benefits:
- Competitive hourly pay $13.50 - $14.50 Per Hours DOE
- Performance-based commissions and bonuses.
- Paid training and ongoing education.
- Career growth opportunities.
- The ability to positively impact people’s lives every day.
