SUMMARY
The Mutuel Supervisor assists in overseeing the daily operations of the pari-mutuel wagering, adherence to regulatory standards, and exceptional customer service.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
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Ensure that all betting transactions are processed accurately and in compliance with regulatory and company policies.
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Monitor wagering activity and escalate any unusual behavior or technical issues to appropriate management or departments.
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Provide daily operational support, including opening/closing procedures.
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Resolve customer disputes or escalate complex issues to the Mutuel Manager as necessary.
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Maintain a clean, organized, and secure environment.
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Work in coordination with Risk Management and Compliance teams to ensure proper documentation and incident reporting.
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You will be responsible to report shortages and overages to the Mutuel Manager.
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Will be handling large sums of money.
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All other duties as assigned.
REPORTING LINE
You will report directly to the Mutuel Manager and then to the Director of Racing
QUALIFICATION REQUIREMENTS
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Previous cash handling experience preferred.
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Must be capable to implement the WV rules of Racing.
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Confidentiality of procedures and information is a must.
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Basic knowledge of computer operations
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Excellent communication skills.
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Must be committed to 100% customer service.
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Must be able to comprehend a Union contract
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Must be well organized and detail oriented and be able to multi-task.
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Must be able to work flexible hours, including nights, weekends, and holidays.
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Must be at least 21.
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Must be able to pass a background investigation and obtain and maintain a WV Racing License.
EDUCATIONAL AND/OR EXPERIENCE
High School Diploma or equivalent.
PHYSICAL DEMANDS
You will need to be able to stand or sit for prolonged periods of time. May be exposed to working in a noisy, lights, smoke secondary smoke environment. The ability to push, pull, kneel, twist, carry and lift up to 25 lbs.
