A Caring Heart Case Management is seeking an organized and detail-oriented Office Manager to support our team in providing compassionate services to individuals with intellectual and developmental disabilities.
Position Overview
As the Office Manager, you will be responsible for overseeing daily office operations, ensuring efficiency, and supporting staff with administrative tasks. This role requires excellent organizational skills, strong communication abilities, and a passion for working in a mission-driven environment.
Key Responsibilities
- Manage daily office operations, including scheduling, supplies, and communications
- Maintain accurate records and documentation
- Support, onboarding, and employee records management
- Assist with billing, payroll processing, and financial reporting
- Ensure compliance with company policies and state regulations
- Serve as a liaison between staff, clients, and management
- Coordinate meetings, trainings, and office events
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Previous office management or administrative experience required
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office (Word, Excel, Outlook) and office management software
- Excellent communication and interpersonal skills
- Ability to handle confidential information with professionalism
- Experience in healthcare, social services, or a related field is a plus
Job Details
- Location: Wilmington, NC
- Job Type: Full-time
- Compensation: Competitive, based on experience
- Benefits: Paid time off, health benefits, and professional development opportunities
Apply Today!
If you’re an organized professional who thrives in a fast-paced environment and wants to make a difference in the lives of others, we’d love to hear from you!
Join A Caring Heart Case Management and be part of a team that truly makes a difference!
Requirements:
- All applicants must be at least 18 years old.
- All applicants must agree to and provide necessary credentials in order for A Caring Heart to perform various background checks to include motor vehicle reports.
- All applicants must provide references in order for A Caring Heart to perform professional reference checks.
- All applicants must possess, at minimum, a high school diploma or GED; or diploma/official transcript of their highest level of education that has been successfully completed.
- Must have experience and be familiar with Microsoft Office applications such as Excel, Word, and Microsoft Office email system.
- Must have experience with successfully managing a variety of office correspondence such as: electronic documentation, typing, faxing, data entry, receiving emails, sending emails, and organizing emails.
- Must have experience and a high level of comfortability with managing a variety of standard office practices such as: managing employee and consumer charts, coordinating staff trainings, administrative housekeeping, general tasks related to billing, and answering phone calls/walk-ins with superior professionalism.
- Must be comfortable in effectively and professionally assisting, communicating, and coordinating with Program Directors and site Supervisors in order to meet administrational obligations related to record-keeping and recurring record updates.
- Must be competent and familiar with the highest standards of HIPAA practices related to private and sensitive documents such as: handling sensitive applicant and employee information, business documents and records, etc.
- Must be able to assist as necessary with event planning such as: parties, picnics, and other similar activities.
About Our Company (A Caring Heart Case Management, Inc):
- Our company provides direct care services to individuals with intellectual and/or developmental disabilities.
- We provide a variety of different services including day programs, group homes, community services, and more!
- Our direct care staff provides habilitative services aimed at providing care and guidance to our clients to help them learn, retain, and improve their skills!
About This Position (Office Manager):
- Our administrative obligations come as a direct result of the care and safety we proudly offer our clients.
- The Office Manager position acts as an administrative "center of gravity" for our site; They are the gatekeepers of employee and client records; they oversee the coordination of employee training and are nearly always the first point of contact for applicants, employees, and visitors who come by the site.
- As it relates to the requirements listed above, the ideal Office Manager is one whose professionalism, competency, respect, and attention to detail, is highlighted as their highest values in everything they manage and everyone who they interact with.
If you meet the requirements listed above and enjoy the idea of being our site's "administrative gatekeeper", then we are excited to talk with you about a job opportunity!
- To pick up an application: Visit our office located at 2541 South 17th Street, Wilmington, NC.
- note that we must collect the application with your hand-written signature.
- Salary will be based and determined on experience, knowledge, skills, abilities, and education that is valuable to this position and its expectations
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Management: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Office Administration: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Records management: 1 year (Preferred)
- Driving: 3 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
Ability to Relocate:
- Wilmington, NC 28401: Relocate before starting work (Required)
Work Location: In person
