Organization: Care Indeed, Inc.
Department: Operations
About Us
Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed Home Health Care in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues to shape the healthcare landscape, creating a better world for elders, families, and their caregivers.
Position Overview
The Clinical Client Care Manager is a full-time role at Care Indeed, dedicated to delivering exceptional care for elderly clients. In this pivotal position, you will conduct comprehensive in-home assessments within two days of the initial evaluation, promptly engaging with both formal and informal client relationships to accurately determine their needs. Based on these assessments, you will develop detailed, goal-oriented care plans that outline client challenges and recommend targeted services and solutions, ensuring that these plans are discussed with families and employees and updated regularly to reflect evolving requirements. You will oversee all aspects of case management for up to 26 clients, manage medication administration and refills, and serve as a vital liaison among clients, their families, employees, and medical service providers to coordinate effective care delivery. Additionally, you will navigate family dynamics and maintain consistent communication to provide ongoing support, including after-hours assistance as needed. The role also involves building strong relationships with referral sources, conducting facility onboarding training, and leveraging extensive knowledge of community resources to collaborate with professionals and advocate for clients’ needs, all while continuously enhancing the overall quality of care.
Essential Duties And Responsibilities
Client Relationship and Business Development:
Develop and maintain relationships with referral and present sources to build a robust pipeline of new clients
Engage with clients, their families, doctors, and medical staff to ensure effective communication and care delivery
Cultivate and maintain extensive knowledge of community resources available to older adults
Collaborate with professionals and advocate for clients' needs to ensure they receive comprehensive care
Client Assessments and Care Planning:
Oversee all aspects of case management for up to 26 clients
Manage medication administration and refills
Conduct comprehensive in-home geriatric assessments
Develop goal-oriented, written care plans that outline client issues and recommend services and solutions, discussing these plans with clients and their families
Implement and update care plans as needed, ensuring they reflect current and evolving client needs
Field Work and Quality Assurance:
Conduct in-home or virtual sales assessments to determine client care needs and facilitate a smooth transition from inquiry to care initiation
Maintain and update accurate client records using internal systems
Build and sustain strong relationships with RCFE facilities, ensuring field employees adhere to facility guidelines regarding appearance, punctuality, and professionalism'
Document all field visits accurately to support continuous improvement in service delivery
Care Coordination and Communication:
Serve as a liaison between elderly clients, their families, and service providers to effectively coordinate all aspects of care
Maintain regular communication with family members and appropriate professionals to ensure care is delivered safely and effectively
Monitor client progress and adjust the care plans as necessary based on contract requirements
Negotiate family dynamics to ensure the successful implementation of the care plan while promoting client wellness and autonomy
Additional Responsibilities:
Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed
Respond promptly to clients and participate in care conferences when required
Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high-quality care
Job Conditions
Exposure to bloodborne pathogens: Limited
Lifting requirements: Minimal; up to 25 pounds
Travel requirements: Yes; local only to clients, facilities, and other offices for training and meetings
Mobility expectations: None
Physical or other special requirements associated with the job: None
Communication requirements: Must be able to communicate clearly via email, letters, in-person, and over the telephone in English. Fluency in languages other than English is preferred but not required
Qualifications
Must be a Registered Nurse in the State of California
Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing, or sociology required
Minimum of 2 years of nursing experience, preferably in-home care, with a focus on assessments, reassessments, and medication management
Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred
Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team
Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Reliable transportation and willingness to travel within the assigned territory
Commitment to providing exceptional client care and support, as well as a strong interest in professional growth and development
Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint
Capable of managing stress and thriving in fast-paced, dynamic environments while supporting continuous improvement initiatives
As part of our final selection process, candidates are required to provide two professional references and one personal reference. Please note that an offer of employment is contingent upon the successful validation of these references by our hiring team.
Other Requirements
Valid Auto Insurance
COVID Vaccine
Work Hours
Monday to Friday, 09:00 AM to 05:30 PM, and occasional weekends as needed
Care Indeed is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Make An Impact! Join Our Team Today!
Want to join a company at the forefront of in-home care? Care Indeed is looking for individuals like you! If you are interested in joining our team, you can submit your application at https://careindeed.com/careers or call us at 650-563-8711.
Ranked by FORTUNE as one of the Bay Area's 50 Best Places to Work in Aging Services, our dedicated team is ready to grow and is in search of talented care providers.
