Member Services Manager
The Alaska Cabaret, Hotel, Restaurant, and Retailers Association (CHARR) seeks a motivated, detail-oriented, and reliable individual as a Member Services Manager. Key duties include planning and managing Alaska CHARR’s membership initiatives including member recruitment and retention efforts, identifying needs for new member services, developing new service programs, maintaining the integrity of the membership database, producing reports on metrics, and collaborating with other team members to update materials.
Responsibilities:
As the Member Services Manager, you will be responsible for delivering exceptional service to members, ensuring satisfaction, and maximizing the use of member benefits. This role develops, implements, and updates the association’s membership recruitment and retention plan while fostering strong member relationships through regular communication. You will also identify needs for new services, spearhead their development, and support their implementation upon approval. Additional responsibilities include managing membership communications, coordinating renewals, preparing department budgets, attending events, and advancing association goals in collaboration with regional affiliates and national partners.
Primary responsibilities include:
- Developing, implementing, and updating the Association’s membership recruitment and retention plan.
- Fostering member relations with regular in-person and telephonic contact to assess members’ needs and satisfaction levels.
- Assisting members with gaining access to member benefits and services.
- Identifying needs for new services and working with the team to develop and implement new programs when approved by the President & CEO.
- Producing reports on department-related metrics.
- Developing a proposed annual department budget.
- Coordinating with the Digital Communications Coordinator and President & CEO to develop and update membership marketing materials.
- Maintaining member profiles in the association’s database.
- Producing and distributing electronic and print communications and invoices for membership renewals, making in-person visits and/or placing calls to past-due members.
- Writing updates for association publications as needed.
- Attending events and meetings as needed.
- Attend regional meetings and work in collaboration with affiliates to target and advance the goals and objectives of the association.
- Assisting with solicitation of sponsorships and registration for association events;
- Supporting quarterly raffles across CHARR, the CHARR PAC, and the Education Fund, including coordinating with the Gaming Manager to distribute raffle tickets to statewide businesses, tracking inventory, ensuring accurate returns and reporting, maintaining compliance with Alaska charitable gaming regulations and internal controls, and assisting with communications and logistical planning for each raffle cycle.
- Other duties as assigned.
Essential Skills and Experience:
- Membership Management: Proven track record in membership recruitment, retention, and engagement.
- Relationship Building: Exceptional ability to build and maintain strong relationships with members and stakeholders.
- Communication: Excellent written and verbal communication skills to effectively convey information to diverse audiences.
- Organization: Strong organizational and time management skills to handle multiple tasks and deadlines.
- Data Analysis: Proficiency in data analysis and report generation to track membership metrics and identify trends.
- Project Management: Ability to manage projects from inception to completion, including planning, execution, and evaluation.
Ideal Candidate Personality Traits:
- Outgoing and Enthusiastic: A natural networker who enjoys connecting with people.
- Customer-focused: Committed to providing exceptional service to members.
- Detail-oriented: Meticulous in maintaining accurate records, meeting deadlines, and following procedures.
- Adaptable: Able to respond effectively to changing priorities and challenges.
- Team Player: Collaborative and willing to work with colleagues across different departments.
- Self-motivated: Proactive and able to work independently.
Qualifications:
- An efficient team player committed to company culture and core values.
- Strong sales experience is preferred.
- Proficiency in data management: experience with database entry and management, including the ability to accurately handle and maintain sensitive information.
- Technical skills: strong knowledge of troubleshooting and providing technical support for online platforms.
- Spreadsheet expertise: extensive knowledge of Microsoft Office applications, including Excel, for retrieving, manipulating, and organizing data in spreadsheets for printing and mailing purposes.
- Attention to detail: high accuracy in data entry and managing information.
- Organizational and time management skills: the ability to manage multiple tasks and meeting deadlines efficiently and effectively.
- Problem-solving abilities: strong analytical skills and ability to provide solutions promptly.
- A high school graduate or equivalent who is 21 years or older is required.
- Experience in the hospitality industry is preferred.
- Excellent verbal / written communication skills are required.
- Strong public speaking skills.
- Must have a dependable vehicle and a valid driver’s license.
- Must have the ability to travel around Alaska (car, plane, etc. as necessary), including overnight (and occasional multi-night) stays
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status).
Compensation
- $28/hr starting wage
- Professional Development and Growth Opportunities
- Flexible Work Arrangements
- Reimbursement for mileage and reasonable expenses
- TelaDoc HealthiestYou health benefits (upon start date)
- 12% medical stipend added to base wage (after six months of employment)
- 401K employer contribution of 10% of wages after one year of service (all monies are fully vested at that date; no employee contribution is required)
- Roth 401K after one year of service
- 15 paid holiday days annually
- 16 days paid leave (vacation and sick)
- Employer-paid training, education, and other professional development
- Employer-paid travel
- Flexible schedule
Job Type: Full-Time
Schedule: Office hours are Monday through Friday, 9a-5p. However, this position’s schedule will fluctuate in order to be successful; the incumbent will be expected to schedule their working hours around those of Alaska’s hospitality industry which often deviate from a regular office schedule.
Please submit a resume and cover letter for consideration to [email protected]
Pay: From $28.00 per hour
Benefits:
- 401(k)
- Cell phone reimbursement
- Flexible schedule
- Mileage reimbursement
- Paid time off
- Paid training
- Professional development assistance
- Travel reimbursement
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Anchorage, AK 99503
