Bilingual Customer Service & Sales Coordinator (Remote)
About Us
We are a professional, customer-focused, and growing organization serving clients nationwide. Our team helps individuals and families navigate important services while delivering an exceptional customer experience.
Our Work Environment
- Growth opportunities
- Work-from-home flexibility
- Relaxed and supportive atmosphere
- Safe work environment
- Ongoing training and development
You will have the opportunity to work with clients across multiple service areas, helping customers through various stages of the sales and service process.
Position Overview
We are seeking a bilingual (English/Spanish) Customer Service & Sales Coordinator to support our growing team. This role combines customer service, lead follow-up, appointment scheduling, account management, and CRM administration.
The ideal candidate is professional, organized, customer-oriented, and comfortable communicating with a diverse client base, including seniors and families.
Responsibilities
Customer Service & Client Support
- Answer inbound phone calls, emails, text messages, and online inquiries.
- Provide accurate information regarding company services and assist customers with questions or concerns.
- Deliver exceptional customer service while building and maintaining positive client relationships.
- Conduct follow-up calls regarding appointments, service requests, enrollments, and customer satisfaction.
- Maintain accurate customer records, notes, and account information within the CRM system.
- Support existing customers by providing ongoing account assistance and general customer service.
Sales & Lead Management
- Follow up with inbound leads and identify customer needs.
- Convert inquiries into appointments and sales opportunities.
- Schedule appointments and coordinate customer follow-up activities.
- Maintain ongoing communication with prospects and existing customers.
- Perform CRM updates, data entry, and account management tasks.
- Support customer retention and outreach campaigns to strengthen long-term client relationships.
Administrative Support
- Maintain organized customer and lead records.
- Assist with data entry, reporting, and general administrative tasks.
- Support daily operational needs and special projects as assigned.
Requirements
- Fluent in English and Spanish (written and verbal).
- Previous experience in customer service, sales, call center, appointment setting, or account management preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient with CRM systems and general computer applications.
- Self-motivated, dependable, and able to work independently in a remote environment.
- Professional phone etiquette and strong customer service skills.
Take Advantage Of
- Performance-based incentive opportunities.
- Ongoing training, systems, and tools provided.
- Growth opportunities within a growing organization.
- Opportunity to work with established and trusted service-based businesses.
Note: This job description is not intended to be all-inclusive. Employees may perform additional customer service, sales support, administrative, or operational duties as needed to support the ongoing success of the organization.
Tipo de puesto: Tiempo completo, Medio tiempo, Por contrato, Comisión
Sueldo: $10,000.00 - $15,000.00 a la semana
Pregunta(s) de postulación:
- Can you tell us about any skills or experience you have that might be helpful in this job?
- Why do you want to work with us?
- This position is for an Outside US Remote and compensation ranges from $10k - $15k per month (IN MX PESOS OR THE EQUIVALENT IN US DOLLARS). Do you accept?
Escolaridad:
- High school or equivalent (Deseable)
Experiencia:
- Sales: 1 año (Deseable)
- Customer Service: 1 año (Deseable)
Idioma:
Lugar de trabajo: Empleo remoto
